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Examples of Customer feedback

121 comments

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2015-10-03 07:17:28
Just had my Omega Chronostop serviced for the first time since I bought it new in the late 60s.
I fear I can't add to the other comments.
Superb work
Superb communication throughout
Superb packaging on return.
He even cleaned my non-Omega watchstrap
Chris Thompson
2015-10-02 14:29:35
Duncan has provided an outstanding service for two Rolexes that I purchased as a 30th wedding anniversary present. They now look and function as new - and he even managed to liaise with Rolex to obtain a new watch face in a distinctive colour I wanted!
His explanations of what he would do - and the results - have been really clearly communicated - including an online video! And his packaging of the watches for their return journey was immaculate. It has been an incredible, personalised and wholly professional service throughout - and at what I consider to be a fair price for accessing outstanding specialist expertise. Many thanks Duncan!!
Jason Clark
2015-09-25 08:47:34
Duncan provided a First Class service and customer experience. He kept me fully informed of progress, testing and work required. After a little abuse over the last nine years, my Tag Heuer is working and looking like new again! Excellent!
Barry C
2015-09-23 16:00:58
Had another watch serviced by Duncan recently. As ever, kept me in the loop as to issues with it, and now it's back with me it's accuracy is amazing. Thanks Duncan! Barry
Jim Ussher
2015-09-18 10:44:40
Seamaster 2254.50 serviced. Excellent communication throughout, and Duncan went out of his way to offer very helpful advice. Watch is now well within chronometer spec. Will happily use again.
john gray
2015-09-15 14:09:38
A excellent service and constant updating as to progress is very good.
I am sending another watch to his workshop very soon.
John Gray
David Robbins
2015-08-26 11:28:58
Duncan has provided excellent service and I would not hesitate to recommend Genesis Watchmaking. My Omega Seamaster required servicing and refurbishment, including some deep scratches to the bracelet clasp). Duncan provided a timely assessment and maintained regular communication throughout the period of work, having now received the watch back I could not be happier; it is immaculate.
Jon Cundall
2015-08-25 15:41:31
Received my Omega Seamaster Quartz (Bond Version) today 25/8.2015.
Mr Potter has done a fantastic job which comprised of having the case and bracelet cleaned then refinished.
Movement was checked plus all seals and battery replaced, the seconds hand was also repainted which helped save a few pounds.
Plus to finish off a full pressure test was carried out.
All this work was carried out in one week which is exceptional.
Thank you Duncan you have gained another loyal customer.
Regards from.

Jon
David
2015-08-24 09:49:35
I had a watch that needed a significant amount of work, and I had taken it to Rolex first.

But Duncan took the time and trouble to talk through the work my watch required, at length and in detail, until I knew exactly what I was going to get and exactly why everything needed to be done. It's a reassuring aspect of service that Rolex, for all there corporatism, are just unable to match.

The work, needless to say, was faultless. But then I always knew it would be.

I just can't see myself going anywhere else in the future.

Robert Lee
2015-08-05 12:19:53
Sent my TAG Carrera to Duncan for service and re-seal. Excellent job carried out and a real honest appraisal of the work required to keep the watch in top condition. The work was also carried out in a timely manner with Duncan keeping me appraised along the way.
Very happy indeed with the service I received and cannot recommend Duncan highly enough for the work he has carried out and will certainly use him for my other wristwatches.
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