Rolex Servicing and Repair - Genesis Watchmaking Official Website

Go to content

Rolex Servicing and Repair

Genesis Watchmaking proprietor Duncan Potter is a Rolex Accredited watchmaker.

All work is carried out to strict standards laid down by the Rolex Watch Company and carries a full two year warranty.
Click on the pictures on the right to make an enquiry, book in your watch or find the service price list.

The service process includes:

  • On arrival the case is tested for waterproofing and the movement funcion tested - these results are supplied to the customer for comparison with the results after the service.
  • The movement is uncased and the dial and hands put to one side in a protective box.
  • The movement is then precleaned in an ultrasonic watch cleaning machine.
  • Next comes stripping down of the movement. During this stage each part is checked, adjusted and repaired as necessary.
  • New factory components such as wheels, springs and levers are replaced if at all worn.
  • The components are then cleaned for a second time ready for assembly.
  • With a pristine set of components the movement is then rebuilt and correctly oiled.
  • A comprehensive set of timing tests are undertaken and the final time-keeping adjustments are made.These results are supplied to the customer.
  • In the meantime the case and bracelet have been stripped down and ultrasonically cleaned.
  • The cleaned components are the refurbished prior to a second cleaning.
  • The case is then rebuilt with new waterproof seals throughout.
  • This is followed by a series of wet and dry tests to check the water-proofing. These results are also supplied to the customer.
  • Finally the dial and hands are refitted and the movement cased up for final testing.
  • We will now be ready to issue the two year warranty and make arrangements to return the watch.
Vintage Rolex Oysterdate in steel with automatic movement
Steel bubble-back Rolex Submariner
A video describing how watches are timed at Genesis Watchmaking using the Witschi X1 G2 timing machine. Owner, Duncan Potter describes the process of timing a Rolex in six positions.
Back to content