Rolex Servicing and Repair - Genesis Watchmaking Official Website

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Rolex Servicing and Repair

Genesis Watchmaking proprietor Duncan Potter is a Rolex Accredited watchmaker.

All work is carried out to strict standards laid down by the Rolex Watch Company and carries a full two year warranty.

Click on the pictures on the right to make an enquiry, book in your watch or find the service price list.

The service process includes:

  • On arrival the case is tested for waterproofing and the movement funcion tested - these results are supplied to the customer for comparison with the results after the service.

  • The movement is uncased and the dial and hands put to one side in a protective box.

  • The movement is then precleaned in an ultrasonic watch cleaning machine.

  • Next comes stripping down of the movement. During this stage each part is checked, adjusted and repaired as necessary.

  • New factory components such as wheels, springs and levers are replaced if at all worn.

  • The components are then cleaned for a second time ready for assembly.

  • With a pristine set of components the movement is then rebuilt and correctly oiled.

  • A comprehensive set of timing tests are undertaken and the final time-keeping adjustments are made.These results are supplied to the customer.

  • In the meantime the case and bracelet have been stripped down and ultrasonically cleaned.

  • The cleaned components are the refurbished prior to a second cleaning.

  • The case is then rebuilt with new waterproof seals throughout.

  • This is followed by a series of wet and dry tests to check the water-proofing. These results are also supplied to the customer.

  • Finally the dial and hands are refitted and the movement cased up for final testing.

  • We will now be ready to issue the two year warranty and make arrangements to return the watch.


Vintage Rolex Oysterdate in steel with automatic movement
Steel bubble-back Rolex Submariner
A video describing how watches are timed at Genesis Watchmaking using the Witschi X1 G2 timing machine. Owner, Duncan Potter describes the process of timing a Rolex in six positions.
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