I sent my Tag for inspection and repair to Genesis and the whole experience from beginning to end was as smooth as can be. Duncan's professionalism shines though at every turn. Couldn't be faulted. Highly recommended.
I recently had my Rolex Sub 16610 strap repaired & refurbished by Duncan and was so very happy with the results.
The communication throughout he process was exemplary & the service provided was first class. The watch arrived back in excellent condition within a very short amount of time - & all for a very reasonable cost.
I received the Datejust and Air-King this morning. Very happy, both with the service results and the improved appearance, and that you clearly communicated work progress and cost options throughout the process. Your answers to any questions I asked always seemed to come within an hour of my sending an email! All very smooth and efficient, and I was delighted also with the time it took both to service and obtain the necessary replacement parts from Rolex.
I found Genesis on a watch enthusiast forum after searching for some specialist assistance for my 1994 TAG 4000 that had laid unusable in a drawer for years. Duncan's communications were prompt and knowledgeable which gave me a lot of comfort before handing over my watch. During the repair process his updates and communication was once again prompt and helpful. The work was carried out at a very reasonable cost and comes with the assurance of a 1 year guarantee. I have no hesitation in recommending Genesis based upon my positive personal experience and will be making it my first choice should I need assistance with any watch repair in the future.
Sent my 20+yrs TAG in for service and Duncan worked his magic and it almost looks like it did in 1989.Identical result to all the watches we have sent to Duncan.Just send your watch to Duncan he will keep you informed and sort the rest.
Sent in a 10-year old Tag Heuer Aquaracer (WAF1110) for a battery replacement, reseal and refurbishment. Haven't exposed the watch to conditions that test the seal yet but everything else is stellar. The watch runs accurately (again), and to the untrained eye the watch looks indistinguishable from how it looked when new. The proprietor stayed in touch through the process and the final cost was very reasonable. Would strongly recommend without hesitation.
I sent my 40 year old Heuer Autavia 11630 to Duncan for a glass replacement and full service. I was delighted by the level of attention and standard of work completed on the watch. Duncan's customer service and communications were also superb. The watch is now working like a dream and keeping excellent time. I also own another Autavia that was serviced by Duncan 4 years ago and it's still running perfectly!
Battery change and waterproof test on a Tag Heuer f1 chronograph. Quick turnaround,great communication and very well packaged. Nice to receive the old battery/seals/bars. Very impressed and will be using again for my other watches.
Brilliant Service from a GOOD Watchmaker. Omega serviced (loosing 45 Mins a day) and now keeping perfect time Will be sending all my watches here in future
Sent my Tag to Duncan as it was losing time (about 10 mins over 2 weeks! They don,t tell you that when you buy a self winding watch but apparently common) I discussed with Duncan what could be done during a service and he was most informative. Also discussed refurbishment of the case and strap. Again fully explained what was possible. Well, when the watch was returned it looked like new (it is actually 10 years old and had been worn everyday). It was gleaming! If the insides are anything like the outside (and I am sure they are) he has done an excellent job. Wouldn't hesitate in recommending Genesis Watch Making.