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Examples of Customer feedback


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Paul Heffernan
2019-02-28 14:48:26
Watch - Zenith El Primero Flyback Chronograph (405) Excellent service from start to finish. Duncan replied to emails promptly and kept me up to date throughout. He provided comprehensive performance data both before and after the work. My watch was returned extremely well packed and well within the estimated time and below the estimated budget. It a 16 year old watch that now looks as good as new, and I dare say it runs better than new! 100% recommended.
Alastair McPherson
2019-02-23 21:38:59
Super customer service from Duncan and a manufacturer-level service on my wife’s Rolex. Highly recommended
David Braimbridge
2019-01-23 12:01:25
Thanks for servicing my Omega Seamaster quartz. I’ve worn it 15 years plus and it needed some TLC. Very pleased with the results and equally pleased with the communication and customer service from Duncan. I was happy too by knowing the cost before agreeing to any work or replacement parts. Overall much better value than going direct to Omega and weeks quicker too. Thank you.
Craig B
2019-01-17 15:53:17
I sent my TAG Heuer Carrera to Duncan for a service, refurbish and replacement glass and I am absolutely delighted with the work undertaken. The watch looks brand new again after 5 years of wear & tear. Absolute professional service and communication along the way and he managed to turn this around in just under 2 weeks. It’s been a pleasure dealing with you & I will highly recommend you to my friends & colleagues.
2019-01-15 20:45:59
Excellent service from start to finish.
Correctly diagnosed over the phone before sending...
Work carried out in a timely fashion...
Feedback at every stage of the service process...
All genuine parts used and old parts returned...
Tested for timekeeping and water proofing...
Better attention to detail on reassembly than the OEM - the Omega marque is now correctly oriented on the glass...
Runs faultlessly...
My Speedmaster is good for a few more years again!
Thanks again Duncan.
I have already recommended you to others.
S Foster-Jones
2018-12-19 11:43:29
Just to let you know the F1 has arrived safe and sound...the packaging was fabulous.I feel dressed again!
Thank you for turning this around before Christmas for me. The service you provide is truly exceptional - thank you!
(Customer email reproduced with their consent)
Chris J
2018-12-15 20:43:23
I recently sent my Omega Seamaster Chronometer 2531.80.00 (2005) to Duncan for a service, refurb, and strap repair. He is a very poressional and likeable man, we spoke everal times over the telephone to agree the work required. The turnaround time was quick, Duncan kept me informed as to what was happening, provided a timing report, a fully itemised quote as well as returning any replaced parts for my inspection. Well, I couldn't be happier; the watch was returned very securely and with the refurb work completed it looks very good; the accuracy of a chronometer has been restored! I would have no hesitation in recommending Duncan to anyone whom values their watch and requires the best of service and care. I will certainly be returning my Omega when its service is due again.
Lloyd Clark
2018-09-04 20:00:23
TAG Aquaracer sent for service and bracelet refurb came back looking like new. My entire contact with Duncan demonstrated a professional and knowledgeable watchmaker at his best and I am incredibly pleased with the results. Duncan was also very flexible in working to tight time constraints due to my short and infrequent return trips to UK.
2018-08-30 15:43:15
I dropped my Tag Heuer Monaco on a tiled floor and cracked the plexiglass case. Duncan quoted just over half what Tag Heuer has quoted to repair/replace the case and perform a refurbishment.

Thoroughly impressed with both aspects of the job. All my emails were responded to very promptly and Duncan’s knowledge and passion for timepieces was very apparent.

I almost look forward to the next time one of my watches needs Duncan’s care and attention!
2018-08-01 07:38:53
1995 Tag 2000 wm 1113. The crown popped out and would not screw down. Most shops were unable to fix this issue and advised me to go back to Tag. Duncan fixed the watch for a third of the price and provided great communication and the post and packaging was to a very high standard
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