Examples of Customer feedback - Genesis Watchmaking Official Website

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Examples of Customer feedback

158 comments

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Stephen W
2019-09-06 19:02:39
Service and bracelet repairs to my Omega Seamaster. Really great customer service here. Kept me fully informed of what was happening and accurate pricing and the watch came back looking great and all on time.I can only recommend the firm.

Alex C
2019-09-06 09:02:55
Duncan did a great job on my Tag Heuer Kirium - battery change and reseal, along with replacement crown and tube as the threads were very worn (not changed since new in 2003). Amazing communications, was returned beautifully packaged as well. Excellent value for money.
John S
2019-06-21 10:56:21
Just had Duncan do a full service, refurbishment and fault find on my Tag Heuer Aquaracer WAY 211A. Absolutely fantastic service from start to finish. Duncan communicated issues as they revealed themselves and saved me a fortune doing a repair to the balance wheel rather than have to replace. The Carrera will be next once it needs sorted. Thank you Duncan
Colin Coupar
2019-06-17 14:58:15
Duncan did a great job, on my dads watch, which is a Rolex Oyster, which he bought new in 1951. Its not seen the light of day for the last 20 years, and Duncan got it looking new again, and all done within a few weeks, and on budget, so I am delighted that it all worked out so well. I would have no hesitation in recommending Duncan to anyone looking for a quality job, on a much loved watch.
Ken E
2019-06-06 19:58:41
I have just used Genesis for the first time to service and repair my Vintage Rolex Datajust. The service process and the end result were excellent with good communication throughout. Would use again. Thanks Duncan.
Martin Laird
2019-05-28 16:13:05
Tag Heuer Carrera chrono, sent my watch because it wouldn’t keep time in a bucket, superb comms and explanations from Duncan, watch turned around quickly and posted really safely, very clever packaging, it now keeps time securely at a reasonable cost, I have more watches that in time will reach him and have recommended him all over. Martin.
Marcus Daniels
2019-04-24 12:34:26
Tag Heuer Monaco CW2113-0 (Replacement of plexiglass, strip down and rebuild). Tag Heuer Grand Carrera 17RS CAV511B (replacement crown & reseal). Excellent service on both watches and perfect communication throughout at a fraction of the cost and lead time from Tag Heuer direct. Thoroughly recommended and wouldn't go anywhere else.
Paul Heffernan
2019-02-28 14:48:26
Watch - Zenith El Primero Flyback Chronograph (405) Excellent service from start to finish. Duncan replied to emails promptly and kept me up to date throughout. He provided comprehensive performance data both before and after the work. My watch was returned extremely well packed and well within the estimated time and below the estimated budget. It a 16 year old watch that now looks as good as new, and I dare say it runs better than new! 100% recommended.
Alastair McPherson
2019-02-23 21:38:59
Super customer service from Duncan and a manufacturer-level service on my wife’s Rolex. Highly recommended
David Braimbridge
2019-01-23 12:01:25
Thanks for servicing my Omega Seamaster quartz. I’ve worn it 15 years plus and it needed some TLC. Very pleased with the results and equally pleased with the communication and customer service from Duncan. I was happy too by knowing the cost before agreeing to any work or replacement parts. Overall much better value than going direct to Omega and weeks quicker too. Thank you.
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