Examples of Customer feedback - Genesis Watchmaking Official Website

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Examples of Customer feedback

178 comments

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John Fitzsimmons
2020-07-21 19:09:56
Hi Duncan
I got my watch back today, fantastic job, just like the day I bought it.

Many thanks
Rich Jenkins
2020-07-20 10:19:06
l sent my Rolex Oyster Datejust to Duncan for a service, its 30 years old and has been serviced before. l had an e-mail to say it had arrived. The work was completed very promptly, it arrived back looking brand new. The timekeeping is the best it's ever been, and that's all down to Duncan. l would not hesitate to recommend Genesis to other Rolex owners, Thanks Duncan
Kevin Jennings
2020-06-23 10:52:41
I sent my Rolex Datejust in for service and repair as it had stopped working.I sent it in the post as requested and Duncan informed me when it arrived. I have been kept informed during the whole process and only required a Rolex service the turn around was less than 3 weeks I would like to thank Duncan for a fantastic first rate service and would definitely recommend him to anyone requiring Rolex work done
Duncan Wright
2020-06-15 15:08:10
Fantastic service on my TAG 2000 series. My watch was returned promptly and in as new condition, it's 16 years old and was showing the grime from daily wear!
Highly recommended
Claudio Esposito
2020-06-05 12:41:12
Repaired and serviced my Rolex datajust that needednew main spring. Returned like new. Will use again
Christopher sandwell
2020-05-05 13:12:37
Service, bracelet and case refurb on an Omega Professional 300m. Great communication every step of the way. Watch came back like new. Highly recommended.
A___
2020-04-30 12:16:17
After having a vintage Rolex Oyster fully serviced, it now looks great and works perfectly again. I assumed the service and repairs would take longer than they did. In less than three weeks the watch is back on the wrist.
Steve Drake
2020-03-16 09:22:20
This is the second job Duncan has undertaken for me. Frankly I would not use anyone else. He replaced a centre case on a 1990's Tag F1 and he did a really great job for a reasonable cost. His communication was first class and he did everything in the timescale he estimated. Cant fault his work. Thank You.
Colin T
2020-03-10 12:40:59
Very happy with the service carried out on my TAG Heuer 2000 series watch. Great communication throughout the process and excellent turnaround time. Would definitely use again and have no hesitation in recommending to others.
Nick Gomersall
2020-02-26 11:53:17
Just had my Heuer Carrera Reissue returned after another stellar service experience from Duncan. The second time I've used Genesis and they are my go-to service provider. Turnaround was a week and a half, return packaging was superb with replacement plexi and seals also included. Duncan provides absolute peace of mind which I think is a major concern for a lot of people looking to have their watch serviced. For anyone dithering over where to send their watch, please just package it up and send it to Genesis and be assured that it will be worked on with a proper personal touch that I believe is missing from many of the manufacturer's service centres. Duncan is one of the 'good guys', providing an exemplary professional service and I can't recommend him highly enough.
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