Examples of Customer feedback - Genesis Watchmaking Official Website

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Examples of Customer feedback

132 comments

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Derek Don
2018-02-06 12:33:47
Genesis serviced my Rolex oyster and were prompt, attentative and professional. Duncan provided detailed and interesting performance data before and after the service to clearly explain the works carried out. The overall experience was excellent and the watch was serviced and returned within a week. I have no hesitation in recommending Genesis and will use them again.
Dominic
2018-01-08 21:48:02
I recently sent my Tag Heuer Monaco to Duncan after I managed to chip the sapphire crystal lens.
From the very beginning Duncan's communication was excellent and he managed to order the new parts over the Xmas period and have the watch back to me early in the new year. Along with the full case refurb I can honestly say my watch looks better than it did when I first bought it.
I wouldn't hesitate to recommend Genesis and will definitely be using them again in the future.
Steven
2018-01-07 09:28:58
I would like to thank Duncan and Genesis watchmaking for servicing my watch. It’s the second time that they have serviced the watch and it has come back like new and running very well. Very good communication and a short turn around. I would have no hesitation in recommending Genesis
Anthony
2017-12-14 22:16:30
I recently contacted Duncan at Genesis to enquire about a service on my Tag Monaco (cw2111). From the very start the communication, helpfulness and speed of response was absolutely first rate and this level of service continued throughout the whole process. I'm delighted to have the watch back running as it should and a cannot recommend Duncan highly enough.
Steve Smith
2017-12-01 13:38:56
Duncan is an absolute credit to his profession. Sent in my Omega Seamaster for a repair, turned out it only needed a service. You very quickly learn that you’re dealing with a very honest chap. Super communication and very high quality service. Wouldn’t hesitate to recommend.
Simon Noakes
2017-11-30 11:02:41
A ten-day turnaround on a service/new battery for a 30 year old Omega Seamaster. Superb service, communications and price. Cannot get any better than this.
Christopher Cogan
2017-11-10 14:14:36
My wife's Rolex Oyster Perpetual Date Adjust needed a service badly as the second hand had fallen off.
I was delighted when Duncan, phoned straight away and explained the process. I knew from our initial conversation that the watch would be in safe and efficient hands.
All through the service process, I was kept informed of the processes the watch was going through.
Very fast turn around and when the watch returned, it looked so much better, very fresh looking.
Won't hesitate to send the watch for a service next time.
Thank Duncan, your expertise is a credit to you.
Jim Ussher
2017-10-08 11:09:19
Service of a vintage Seamaster. Once again, a pleasure to deal with Duncan. Great communication, thorough workmanship and fair pricing. Many thanks.
Craig
2017-10-02 10:11:48

Just wanted to say thanks very much for the top class service. From start to finish I've been very impressed and felt that my watch was in good hands. (Omega Seamaster)
simon holloman
2017-09-27 15:50:28
Very happy with the work carried out on my Tudor Submariner 7021. Excellent communication and the watch came back really well packaged. I now have a watch that I can wear daily and looks so much better. Will certainly use the services of Genesis again. If only I had come across Duncan earlier.
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