Examples of Customer feedback - Genesis Watchmaking Official Website

Go to content

Examples of Customer feedback

206
reviews
Paul Kenning
04 Nov 2021
Excellent customer relations..and i think everyone is aware of how good Duncan is professionally. One can only recommend the best! So i am..you can trust ur timepiece to this man, so do so if you want a top job!! Paul k...
Jonathan Mills
02 Nov 2021
Genesis watches was recommended to me by various Rolex owners. I have a Datejust that needed a full service and replacement crystal. The customer service was personal and perfect, the watch returned quickly and looking new. Will never go back to Rolex servicing.
Cathal O'Caoilte
20 Oct 2021
I received my Tag Heuer Pro 200 CK1111 back from Genesis following replacement of a damaged hand. The watch was returned in perfect condition following exemplary contact and updates throughout the process and all at an extremely acceptable cost. Uncommonly professional and careful service.
Alan Phillips
19 Oct 2021
Dear Duncan, Thanks for a superb service of my Rolex Oyster Datejust. For a watch bought in 1982 it now looks brand new!
Genesis is easy to deal with and inspires total confidence that the job will be done well.
Regards,
Alan
Andrew Hornbeck
15 Oct 2021
Wonderful service on a Carrera I've had for many years. The watch came back looking new, and movement seems great. I'll definitely request service again and can't recommend enough.
JOHN BAGSHAW
07 Oct 2021
Just received my Omega Seamaster Planet Ocean back after a full service, polish and new bezel and I am absolutely delighted Duncan. Honestly, it looks like the day I bought It and I can't compliment you enough for your craftsmanship.
Elisa Reyna
06 Oct 2021
After trawling through the internet I decided to go with Duncan @ Genesiswatchmaking based on good reviews and price
He has done an excellent job servicing my Rolex watch, keeping me well informed along the way, and keeping to the original quote
My watch looks amazing, thank you Duncan for such a professional, reasonable and high quality service
I would highly recommend Duncan and Genesis Watchmaking
Jo Pearce
17 Sep 2021
The service from start to finish has been impeccable and highly professional. Duncan kept me informed of progress and showed patience with lame questions. His YouTube explanations were detailed and very thorough. The quality experience is worth the sensible price quoted.
I have fully recommend Genesis if anyone wants a first class service. Thank you so much for my rejuvenated Rolex looking like new.
Tom W
08 Sep 2021
After seeing numerous recommendations from various forums decided to use Genesis for long overdue 1st service. Duncan kept me fully informed at all stages and Omega Seamaster PO came back in line with original quote looking brand new despite heavy wear. Recommend.
Andrew Noble
05 Sep 2021
First class service from Duncan for the repair and service of my Omega Railmaster. Highly recommended
Adam Taylor
01 Sep 2021
Duncan supplied an amazing service for my Omega Speedmaster pro. From the start the communication was excellent to what needed doing, he kept me in the loop with everything that needed doing.
Watch looks fantastic.
Would highly recommend Duncan and Genesis Watchmaking
Marina
08 Jul 2021
Excellent service from Duncan who repaired and serviced my omega seamaster. I would recommend Genesis.
Jonathan Evans
20 Jun 2021
I had an absolutely fantastic experience from Genesis Watchmaking for my Omega Service, particularly strong communication and updates from Duncan. I've had a few watch services and this was by far the best experience.
Leon Moylan
14 Jun 2021
Excellent service and refurb of case and bracelet. The watch has never looked so good. A pleasure to deal with.
David Hollingsworth
09 Jun 2021
A fantastic service by a highly skilled watchmaking business. Duncan Potter carried out a full service of my Omega Speedmaster Moon Watch plus a complete refurbishment of the case and bracelet. The 15 year old Moon Watch was returned looking just like it did on the day it was purchased. A fantastic service by a very skilled and competent business managed professionally by Duncan Potter.
Oliver Clarke
28 May 2021
Having seen lots of great feedback for Duncan on watch forums I chose him to give my Rolex Explorer 114270 its first service. I was delighted with the results. Duncan provided updates at every step of the process, the price was competitive and the work excellent. The watch (which had been well worn) has come back looking like new and performing beautifully.
Colin M
26 Apr 2021
Very proficient and fast service of my Tag by Genesis.
Highly recommended.
Mark Jordan
23 Apr 2021
With some reservations I sent my 1990 Rolex Air King for service and repair by Genesis (after an internet search for a reputable watchmaker experienced in Rolex repairs). The service was excellent, with clear and regular updates provided. I will happily send it to Duncan next time.
Robert Heywood
22 Apr 2021
I sent my 30 year old Tag Heuer Professional Full Lume to Duncan after being recently handed down from my Dad. It had been unworn for 10+ years so Duncan performed a full service, replaced the crystal and replaced the badly stretched jubilee bracket (all sourced new from Tag directly). He kept me informed of his findings throughout and the price was exactly as quoted. I received back my watch today in perfect condition and couldn’t be happier with the watch or the customer service. A pleasure to deal with, thank you!
Gary Betts
07 Apr 2021
Duncan has just serviced my 1997 Rolex Oyster Date Just. I have had this serviced 3 times before by other independent watchmakers with varying "just OK" degrees of satisfaction. I discovered Genesis through various forums and I have no hesitation in recommending Duncan. From the get go his communication has been first class and the price exactly as we agreed. Delivery back to me was quicker than I had expected and a fully invoiced report along with water test certificate was provided. The little watch pouch was an added bonus. I shall only be using Genesis in future for all my watch servicing and repairs.
Nigel Wright
12 Feb 2021
Had my dad's Rolex Airking serviced - all great.

I was kept informed during repair/service. Price was exactly as quoted and also within time frame promised.

Interesting before and after timing results and water resistance test results included which is a nice touch.

Very well packaged on return.
Michael Henderson
21 Jan 2021
A service, repair and refurbishment on my Omega Seamaster. Quick, easy, very professional and well priced. I've used Duncan's services before and I'll use him again. I'm really happy with my returned watch, it really does look brand new.
A pleasure to deal with.
Dave Jones
15 Jan 2021
I sent my Omega Seamaster in for a desperately needed service and to have the bracelet clasp replaced. It took a few weeks to complete but my watch returned to me looking and performing as well as it did the day I bought it. I will have absolutely no hesitation in sending my watch back here for another service in a few years time. Highly recommended.
Mark Stuart
16 Dec 2020
I have a 1986 Rolex which I sent to Genesis for repair, service and refurbishment. I got confirmation that it had arrived safely, a timekeeping report upon it's arrival, a link to a Youtube video explaining how to interpret the report, prompt, polite and informative answers to my questions, a timekeeping report upon completion of the repair & service, return of the replaced parts, a written guarantee including a description of the work carried out, an invoice for the amount of money I was quoted and a watch that looks & functions like new. Highly recommended.
MR
24 Nov 2020
My Omega Speedmaster came back today, after a service/repair. Very happy with the standard of work. This 47 year old watch suddenly looks like new. I would happily recommend this service to others. Thanks !
William CARPENTER
24 Sep 2020
Genesis serviced my Omega and the end result was superb.
The communication from them was excellent and at all times I was kept updated with the progress of the work. I shall be using them again for my other watches. Highly recommended.
alan d
11 Sep 2020
My Rolex Oyster has just retuned home after a service, Great communication from Duncan and the watch looks amazing. Many thanks, Alan
John Fitzsimmons
21 Jul 2020
Hi Duncan
I got my watch back today, fantastic job, just like the day I bought it.

Many thanks
Rich Jenkins
20 Jul 2020
l sent my Rolex Oyster Datejust to Duncan for a service, its 30 years old and has been serviced before. l had an e-mail to say it had arrived. The work was completed very promptly, it arrived back looking brand new. The timekeeping is the best it's ever been, and that's all down to Duncan. l would not hesitate to recommend Genesis to other Rolex owners, Thanks Duncan
Kevin Jennings
23 Jun 2020
I sent my Rolex Datejust in for service and repair as it had stopped working.I sent it in the post as requested and Duncan informed me when it arrived. I have been kept informed during the whole process and only required a Rolex service the turn around was less than 3 weeks I would like to thank Duncan for a fantastic first rate service and would definitely recommend him to anyone requiring Rolex work done
Duncan Wright
15 Jun 2020
Fantastic service on my TAG 2000 series. My watch was returned promptly and in as new condition, it's 16 years old and was showing the grime from daily wear!
Highly recommended
Claudio Esposito
05 Jun 2020
Repaired and serviced my Rolex datajust that needednew main spring. Returned like new. Will use again
Christopher sandwell
05 May 2020
Service, bracelet and case refurb on an Omega Professional 300m. Great communication every step of the way. Watch came back like new. Highly recommended.
A___
30 Apr 2020
After having a vintage Rolex Oyster fully serviced, it now looks great and works perfectly again. I assumed the service and repairs would take longer than they did. In less than three weeks the watch is back on the wrist.
Steve Drake
16 Mar 2020
This is the second job Duncan has undertaken for me. Frankly I would not use anyone else. He replaced a centre case on a 1990's Tag F1 and he did a really great job for a reasonable cost. His communication was first class and he did everything in the timescale he estimated. Cant fault his work. Thank You.
Colin T
10 Mar 2020
Very happy with the service carried out on my TAG Heuer 2000 series watch. Great communication throughout the process and excellent turnaround time. Would definitely use again and have no hesitation in recommending to others.
Nick Gomersall
26 Feb 2020
Just had my Heuer Carrera Reissue returned after another stellar service experience from Duncan. The second time I've used Genesis and they are my go-to service provider. Turnaround was a week and a half, return packaging was superb with replacement plexi and seals also included. Duncan provides absolute peace of mind which I think is a major concern for a lot of people looking to have their watch serviced. For anyone dithering over where to send their watch, please just package it up and send it to Genesis and be assured that it will be worked on with a proper personal touch that I believe is missing from many of the manufacturer's service centres. Duncan is one of the 'good guys', providing an exemplary professional service and I can't recommend him highly enough.
Nick Thirsk
20 Feb 2020
I contacted Duncan re servicing my 2004 Omega Seamaster 2255.80 having read excellent reviews of his work on the Timefactors forums. My watch was running well out of spec and clearly needed attention and I received a same-day response to my initial enquiry. Duncan outlined the servicing process and the likely cost and we agreed full service/pressure test but no refurb/polishing but including a full ultrasonic clean. On the day of receipt of my watch Duncan sent me the initial timing data plus a link to a very useful youtube video of his explaining what the data means. Duncan confirmed when the service was complete (approx. 1 week later!), providing further timing data showing how well my watch was now running and we agreed the best date to return my watch which arrived as agreed, very well wrapped with the replaced parts included.
I've had my watch back about 10 days now and in that time it has gained only 1.25 seconds per day which I'm very happy with. Suffice to say I'm very pleased with the service received from Duncan which has been prompt, helpful and professional throughout with excellent comms. I'd happily recommend Duncan and will have no hesitation in sending him my other Omega and Rolex watches when they need attention thereby avoiding the downsides of cost and timescale that seem to come with "official" service centres whilst taking comfort that Duncan is authorised to service both brands.
Patrick Marshall
18 Feb 2020
Just got my Rolex Datejust back after just over a week with Duncan and I cannot fault him or the service I received and I’m very critical !!
Please do yourself a favour and use Genesis as they are second to none. He paid additional attention to my dial and hands now the watch is in the best condition I can remember
A* service from a real gentleman
George Johnson
13 Feb 2020
I was very impressed with the speed and level of service. I have a 20 year old Rolex Explorer 1 which in the past I have taken to Rolex for servicing, this has generally taken around 2 months - Duncan returned my watch within a week! He was able to re-attach one of the batons from the watch face whereas Rolex wanted to charge for a new face, and finally 'tuned' the watch for wearing on my right wrist - recommended!
Rob Helme
11 Feb 2020
Really fantastic experience. 1st service for my Omega Seamaster Planet Ocean. Very positive reviews online about Duncan and Genesis watchmakers put me at ease in moving away from Omega servicing - customer service and quality more than lived up to expectations. Excellent communication, transparency and responsiveness throughout the full servicing process. My thanks to Duncan, and will be back!
Neil Hamilton
17 Dec 2019
My Omega Seamaster Planet Ocean decided it needed some TLC. I had previously seen good reports on the UKGSERS forum of Duncan’s work. I made contact and received a prompt reply on the probable costs which where extremely competitive & how to send my watch to him. Once received Duncan gave me an initial assessment on the possible cause and the estimated fix time which was achieved virtually to the day. I was provided with the performance data for the accuracy of my repaired watch and a two year warranty. Through the whole process Duncan has given excellent service and I would not hesitate to recommend him or to contact him again should one of my other Omegas give any problems.
Martin Francis
17 Dec 2019
What a delight to find such a high level of service and attention to detail after following the recommendations of other satisfied clients on the WatchUseek forum. Duncan carried out a very long overdue full service and testing on my 30+ year old Omega Speedmaster 345.0808, including a replacement bracelet. His communication was informative, complete and reassuring, I was kept fully in in the picture on timings, work carried out and explanations of items required. I have no hesitation in recommending him for work to be carried out on watches of his specialist marques and will be making suitable comments to this effect elsewhere as well
Mark
14 Nov 2019
Recommended by a work colleague. Great service on my mid-1980s Rolex Air King Date. Good communication throughout the service, which took only 2 weeks. I will certainly recommend Duncan to others and use his services in future.
Shane
24 Oct 2019
I decided to go with Duncan following many recommendations from other customers and thought I'd share my experinece for anyone considering using Genesis Watchmaking. From the start Duncan was very attentive and responded to emails very quickly with plenty of information and suggestions. I sent in my Zenith El Primero New Vintage 1969 for service - Duncan notified me when the watch was received and preliminary test results, and said that the service would take about 3-4 weeks. Four weeks later and the servicing had been completed and the watch sent back to me. It runs even better now, with far greater timekeeping. I would 100% recommend Duncan @ Genesis to anyone considering using him without hesitation - not just for the actual work done, but the high level of communication and advice given, which I think is so important, bearing in mind the value of the watches.
Nick Barker
08 Oct 2019
Omega Seamaster Professional Chronometer: I've owned this watch and worn it almost daily for close to two decades, and for it now to look almost as it did the day I first received it is astonishing, and a testament to your abilities. It has had numerous services by official Omega dealers in the Far East and Middle East over this time, and none have provided anything like the level of clarity and transparency as to the processes involved, nor the quality of work. Thank you again, and I will certainly be calling on your services in the future and recommending you to friends and colleagues.
D Pearce
07 Oct 2019
I cannot recommend Duncan enough. I sent my Rolex Oyster Perpetual Datejust to him because the glass was battered, the bracelet was scratched and the internals were making the worst whirring sound (my watch had a hard life)! I also wanted to change the dial and hands. This is the first time ive had my watch serviced and Duncan was there every step of the way! He serviced the watch in 3-4 weeks. The watch came back like new, better in fact, as the bracelet has never looked so good. If you're concerned about sending your watch to anyone other than Rolex, dont be (!), Duncan really knows his stuff and I wouldnt hesitate to send my watch back to him.
Peter M
15 Sep 2019
Duncan has done an amazing job on my late Dad's Rolex Explorer 1601 from the early 60's.
It was it sore need of serious TLC to get it back to proper working condition, and Duncan surpassed all my expectations!
His price was really reasonable for the amount of work performed, and he even sent me the old parts to prove that he had replaced them.
I cannot recommend Genesis highly enough-the watch looks fabulous and runs beautifully.
Stephen W
06 Sep 2019
Service and bracelet repairs to my Omega Seamaster. Really great customer service here. Kept me fully informed of what was happening and accurate pricing and the watch came back looking great and all on time.I can only recommend the firm.

Alex C
06 Sep 2019
Duncan did a great job on my Tag Heuer Kirium - battery change and reseal, along with replacement crown and tube as the threads were very worn (not changed since new in 2003). Amazing communications, was returned beautifully packaged as well. Excellent value for money.
1 2 3 4 5 Next
Back to content