Examples of Customer feedback - Genesis Watchmaking Official Website

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Examples of Customer feedback

Adam Taylor
01 Sep 2021
Duncan supplied an amazing service for my Omega Speedmaster pro. From the start the communication was excellent to what needed doing, he kept me in the loop with everything that needed doing.
Watch looks fantastic.
Would highly recommend Duncan and Genesis Watchmaking
08 Jul 2021
Excellent service from Duncan who repaired and serviced my omega seamaster. I would recommend Genesis.
Jonathan Evans
20 Jun 2021
I had an absolutely fantastic experience from Genesis Watchmaking for my Omega Service, particularly strong communication and updates from Duncan. I've had a few watch services and this was by far the best experience.
Leon Moylan
14 Jun 2021
Excellent service and refurb of case and bracelet. The watch has never looked so good. A pleasure to deal with.
David Hollingsworth
09 Jun 2021
A fantastic service by a highly skilled watchmaking business. Duncan Potter carried out a full service of my Omega Speedmaster Moon Watch plus a complete refurbishment of the case and bracelet. The 15 year old Moon Watch was returned looking just like it did on the day it was purchased. A fantastic service by a very skilled and competent business managed professionally by Duncan Potter.
Oliver Clarke
28 May 2021
Having seen lots of great feedback for Duncan on watch forums I chose him to give my Rolex Explorer 114270 its first service. I was delighted with the results. Duncan provided updates at every step of the process, the price was competitive and the work excellent. The watch (which had been well worn) has come back looking like new and performing beautifully.
Colin M
26 Apr 2021
Very proficient and fast service of my Tag by Genesis.
Highly recommended.
Mark Jordan
23 Apr 2021
With some reservations I sent my 1990 Rolex Air King for service and repair by Genesis (after an internet search for a reputable watchmaker experienced in Rolex repairs). The service was excellent, with clear and regular updates provided. I will happily send it to Duncan next time.
Robert Heywood
22 Apr 2021
I sent my 30 year old Tag Heuer Professional Full Lume to Duncan after being recently handed down from my Dad. It had been unworn for 10+ years so Duncan performed a full service, replaced the crystal and replaced the badly stretched jubilee bracket (all sourced new from Tag directly). He kept me informed of his findings throughout and the price was exactly as quoted. I received back my watch today in perfect condition and couldn’t be happier with the watch or the customer service. A pleasure to deal with, thank you!
Gary Betts
07 Apr 2021
Duncan has just serviced my 1997 Rolex Oyster Date Just. I have had this serviced 3 times before by other independent watchmakers with varying "just OK" degrees of satisfaction. I discovered Genesis through various forums and I have no hesitation in recommending Duncan. From the get go his communication has been first class and the price exactly as we agreed. Delivery back to me was quicker than I had expected and a fully invoiced report along with water test certificate was provided. The little watch pouch was an added bonus. I shall only be using Genesis in future for all my watch servicing and repairs.
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