Examples of Customer feedback - Genesis Watchmaking Official Website

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Examples of Customer feedback

John S
21 Jun 2019
Just had Duncan do a full service, refurbishment and fault find on my Tag Heuer Aquaracer WAY 211A. Absolutely fantastic service from start to finish. Duncan communicated issues as they revealed themselves and saved me a fortune doing a repair to the balance wheel rather than have to replace. The Carrera will be next once it needs sorted. Thank you Duncan
Colin Coupar
17 Jun 2019
Duncan did a great job, on my dads watch, which is a Rolex Oyster, which he bought new in 1951. Its not seen the light of day for the last 20 years, and Duncan got it looking new again, and all done within a few weeks, and on budget, so I am delighted that it all worked out so well. I would have no hesitation in recommending Duncan to anyone looking for a quality job, on a much loved watch.
Ken E
06 Jun 2019
I have just used Genesis for the first time to service and repair my Vintage Rolex Datajust. The service process and the end result were excellent with good communication throughout. Would use again. Thanks Duncan.
Martin Laird
28 May 2019
Tag Heuer Carrera chrono, sent my watch because it wouldn’t keep time in a bucket, superb comms and explanations from Duncan, watch turned around quickly and posted really safely, very clever packaging, it now keeps time securely at a reasonable cost, I have more watches that in time will reach him and have recommended him all over. Martin.
Marcus Daniels
24 Apr 2019
Tag Heuer Monaco CW2113-0 (Replacement of plexiglass, strip down and rebuild). Tag Heuer Grand Carrera 17RS CAV511B (replacement crown & reseal). Excellent service on both watches and perfect communication throughout at a fraction of the cost and lead time from Tag Heuer direct. Thoroughly recommended and wouldn't go anywhere else.
Paul Heffernan
28 Feb 2019
Watch - Zenith El Primero Flyback Chronograph (405) Excellent service from start to finish. Duncan replied to emails promptly and kept me up to date throughout. He provided comprehensive performance data both before and after the work. My watch was returned extremely well packed and well within the estimated time and below the estimated budget. It a 16 year old watch that now looks as good as new, and I dare say it runs better than new! 100% recommended.
Alastair McPherson
23 Feb 2019
Super customer service from Duncan and a manufacturer-level service on my wife’s Rolex. Highly recommended
David Braimbridge
23 Jan 2019
Thanks for servicing my Omega Seamaster quartz. I’ve worn it 15 years plus and it needed some TLC. Very pleased with the results and equally pleased with the communication and customer service from Duncan. I was happy too by knowing the cost before agreeing to any work or replacement parts. Overall much better value than going direct to Omega and weeks quicker too. Thank you.
Craig B
17 Jan 2019
I sent my TAG Heuer Carrera to Duncan for a service, refurbish and replacement glass and I am absolutely delighted with the work undertaken. The watch looks brand new again after 5 years of wear & tear. Absolute professional service and communication along the way and he managed to turn this around in just under 2 weeks. It’s been a pleasure dealing with you & I will highly recommend you to my friends & colleagues.
15 Jan 2019
Excellent service from start to finish.
Correctly diagnosed over the phone before sending...
Work carried out in a timely fashion...
Feedback at every stage of the service process...
All genuine parts used and old parts returned...
Tested for timekeeping and water proofing...
Better attention to detail on reassembly than the OEM - the Omega marque is now correctly oriented on the glass...
Runs faultlessly...
My Speedmaster is good for a few more years again!
Thanks again Duncan.
I have already recommended you to others.
S Foster-Jones
19 Dec 2018
Just to let you know the F1 has arrived safe and sound...the packaging was fabulous.I feel dressed again!
Thank you for turning this around before Christmas for me. The service you provide is truly exceptional - thank you!
(Customer email reproduced with their consent)
Chris J
15 Dec 2018
I recently sent my Omega Seamaster Chronometer 2531.80.00 (2005) to Duncan for a service, refurb, and strap repair. He is a very poressional and likeable man, we spoke everal times over the telephone to agree the work required. The turnaround time was quick, Duncan kept me informed as to what was happening, provided a timing report, a fully itemised quote as well as returning any replaced parts for my inspection. Well, I couldn't be happier; the watch was returned very securely and with the refurb work completed it looks very good; the accuracy of a chronometer has been restored! I would have no hesitation in recommending Duncan to anyone whom values their watch and requires the best of service and care. I will certainly be returning my Omega when its service is due again.
Lloyd Clark
04 Sep 2018
TAG Aquaracer sent for service and bracelet refurb came back looking like new. My entire contact with Duncan demonstrated a professional and knowledgeable watchmaker at his best and I am incredibly pleased with the results. Duncan was also very flexible in working to tight time constraints due to my short and infrequent return trips to UK.
30 Aug 2018
I dropped my Tag Heuer Monaco on a tiled floor and cracked the plexiglass case. Duncan quoted just over half what Tag Heuer has quoted to repair/replace the case and perform a refurbishment.

Thoroughly impressed with both aspects of the job. All my emails were responded to very promptly and Duncan’s knowledge and passion for timepieces was very apparent.

I almost look forward to the next time one of my watches needs Duncan’s care and attention!
01 Aug 2018
1995 Tag 2000 wm 1113. The crown popped out and would not screw down. Most shops were unable to fix this issue and advised me to go back to Tag. Duncan fixed the watch for a third of the price and provided great communication and the post and packaging was to a very high standard
Christopher O'Neill
28 Jul 2018
I recently sent in my 1990s Day Date which was running erratically and looking rather tired. Three weeks later it returned having received a full service, replacement crown and case refurbishment- it now looks and works like a brand new watch. Duncan's communication was excellent throughout and I was supplied with before/after Witchi timing results and all replaced parts. Many thanks!
Andrew Lindsay
06 Jul 2018
1966 Rolex Date full service and polish carried out. Very happy with all aspects inc. communication, time to carry out the work, test results before and after work, price and the return of all parts renewed as confirmation (not that it was needed) Thoroughly recommended and will use Duncan's services again in the future. Many thanks.
James watkins
03 Jul 2018
My Rolex Explorer 114270 has just returned from Genesis watchmaking and I couldn’t be happier. The horrible rattle has now gone having been serviced, the chipped glass was replaced and the lightly refinished bracelet looks great!! Communication and customer service was second to none, I have no hesitation in recommending Duncan to others and I will definitely be using them again. Best regards James.
Paul R
23 May 2018
Duncan has recently repaired a smashed crystal and carried out a full service on my wife's Ladies Datejust 69178. The turnaround time was very impressive and I was kept informed at every stage. The gold case and president bracelet mark easily and were looking a little tied. The watch was returned looking like new with the matt and polished finishes revitalised, not an easy thing to achieve. I would definitely recommend Genesis and will be using them for my other watches.
Mark Davis
12 May 2018
Duncan serviced my Omega Seamaster Co-axial. It was running very poorly beforehand, with virtually no reserve power. Now it is running as if it was new. The complete service came to £315 which included replacement parts, which is very good value for money. Excellent communication throughout and a full report including timing measurements were provided at completion. I have no hesitation in recommending Duncan for servicing this model of watch.
Jon Webster
20 Apr 2018
Duncan recently serviced my Omega Seamaster Professional Chronometer which hadn't been serviced since I bought it in 1999! The watch was gaining an hour every 24 hours but Duncan immediately identified the cause (hairspring had jumped out of position) & promptly fixed it. Duncan provided excellent communication by email on the progress of the service & details of the various timing checks they do before & after the service. I now have the watch back & it is as good as new having had a full service & bracelet/casing clean which has removed all the scratches from 18 years of daily wear. Excellent, professional & efficient service by Genesis & I totally recommend them. Just to add I won't be leaving it for another 18 years before the next service but I won't hesitate in using Genesis again.
Nick C
20 Mar 2018
I had my Rolex Milgauss GV serviced by Duncan. It was overdue for a service, was stopping when I took it off and losing time badly. I wear it 24/7 and it looked quite tired. After the service, it's running better than ever and looks immaculate. Duncan responded to every contact within a few hours and provided excellent communication throughout, including performance testing figures after the service. The time from initial contact to receiving my watch back was 15 days. I will definitely be sending it back for its next service.
01 Mar 2018
Duncan serviced an Omega Constellation Manhattan (circa 1986) handed down to me from my late father-in-law. It is of huge sentimental value to the family but had lain untouched for several years. Duncan did a superb job, providing a full service and replacing the worn strap. Communication and feedback throughout was excellent and I wouldn't hesitate to recommend Genesis to others in future.
22 Feb 2018
Duncan serviced my Tag Heuer Monaco. Is now running great. Service was very efficient and communication good. Will definitely be using Genesis again.
Derek Don
06 Feb 2018
Genesis serviced my Rolex oyster and were prompt, attentative and professional. Duncan provided detailed and interesting performance data before and after the service to clearly explain the works carried out. The overall experience was excellent and the watch was serviced and returned within a week. I have no hesitation in recommending Genesis and will use them again.
08 Jan 2018
I recently sent my Tag Heuer Monaco to Duncan after I managed to chip the sapphire crystal lens.
From the very beginning Duncan's communication was excellent and he managed to order the new parts over the Xmas period and have the watch back to me early in the new year. Along with the full case refurb I can honestly say my watch looks better than it did when I first bought it.
I wouldn't hesitate to recommend Genesis and will definitely be using them again in the future.
07 Jan 2018
I would like to thank Duncan and Genesis watchmaking for servicing my watch. It’s the second time that they have serviced the watch and it has come back like new and running very well. Very good communication and a short turn around. I would have no hesitation in recommending Genesis
14 Dec 2017
I recently contacted Duncan at Genesis to enquire about a service on my Tag Monaco (cw2111). From the very start the communication, helpfulness and speed of response was absolutely first rate and this level of service continued throughout the whole process. I'm delighted to have the watch back running as it should and a cannot recommend Duncan highly enough.
Steve Smith
01 Dec 2017
Duncan is an absolute credit to his profession. Sent in my Omega Seamaster for a repair, turned out it only needed a service. You very quickly learn that you’re dealing with a very honest chap. Super communication and very high quality service. Wouldn’t hesitate to recommend.
Simon Noakes
30 Nov 2017
A ten-day turnaround on a service/new battery for a 30 year old Omega Seamaster. Superb service, communications and price. Cannot get any better than this.
Christopher Cogan
10 Nov 2017
My wife's Rolex Oyster Perpetual Date Adjust needed a service badly as the second hand had fallen off.
I was delighted when Duncan, phoned straight away and explained the process. I knew from our initial conversation that the watch would be in safe and efficient hands.
All through the service process, I was kept informed of the processes the watch was going through.
Very fast turn around and when the watch returned, it looked so much better, very fresh looking.
Won't hesitate to send the watch for a service next time.
Thank Duncan, your expertise is a credit to you.
Jim Ussher
08 Oct 2017
Service of a vintage Seamaster. Once again, a pleasure to deal with Duncan. Great communication, thorough workmanship and fair pricing. Many thanks.
02 Oct 2017

Just wanted to say thanks very much for the top class service. From start to finish I've been very impressed and felt that my watch was in good hands. (Omega Seamaster)
simon holloman
27 Sep 2017
Very happy with the work carried out on my Tudor Submariner 7021. Excellent communication and the watch came back really well packaged. I now have a watch that I can wear daily and looks so much better. Will certainly use the services of Genesis again. If only I had come across Duncan earlier.
02 Aug 2017
I have an early Rolex GMT Master which was in much need of a service to rectify poor timekeeping and a damaged winding mechanism and plexiglass. Duncan recently carried out the service and I have been using the watch daily ever since. I am really pleased with what he has achieved. The timekeeping is now very impressive, especially given the age of the watch and the 1036 GMT calibre movement, and it is now a reliable and useable watch. Great service, excellent communication, with detailed explanation of the work undertaken. Thanks once again Duncan - I will be using your services again in the future.
05 Jul 2017
First class service from start to finish. Duncan managed to turnaround the full service of my wife's Omega Constellation within a week of receiving it and at a cost which would logically be well below service of the watch at Omega. My brother referred me to Duncan a year ago after I was quoted a ridiculous sum on a Seamaster watch repair. I am glad that he did, as I wouldn't go anywhere else now.
Neil Hinton
05 Jul 2017
My watch [Tag Heuer Aquaracer] arrived safely yesterday. This was no surprise given the great care you had taken to package it!
Your enclosure of the test report and old seals was most professional and reassuring.
I am very pleased to have my watch back on my wrist and in such good fettle.
Your speed and standard of service is exceptional. Many thanks.
Kind regards Neil
[email re-posted as feedback with clients permission Genesis Admin]
23 Jun 2017
Just had my Tag Aquaracer back from Genesis which needed a new battery.
Turn-a-round was just over a week and Duncan kept me updated throughout the process.
Watch came back in the same condition as sent (albeit now working). Paperwork included the waterproof test results, 1 year water proof certificate and even the old parts (battery, seals and Crown stem).
Great service and sincerely recommend.
M Hambleton
20 Jun 2017
(Tag Heuer) "Watch just arrived back safe and sound, and looking as good as new. One of the reasons I got in touch was the number of positive testimonials I read about you online; throughout this entire process, from the first time we communicated through to receiving the watch back, you've lived up to everything I read. You've been brilliant. Thank you."

[private email posted with customers permission. genesis admin]
Jim Ussher
08 Jun 2017
Seamaster 2254.50 sent for hairspring correction. Watch delivered to Duncan on the morning, repaired with accompanying video, and returned the following morning. Superb customer service once again. Many thanks Duncan!
Nigel H
07 Jun 2017
1956 Tudor dress watch - mechanism serviced - case polished - new glass and strap - very satisfied with the whole process and the end result.
Clear and prompt communications.
A great example of how to conduct internet business successfully.
Simon Rushmere
31 May 2017
I sent my Tag for inspection and repair to Genesis and the whole experience from beginning to end was as smooth as can be. Duncan's professionalism shines though at every turn. Couldn't be faulted. Highly recommended.
Paul Harding
24 May 2017
I recently had my Rolex Sub 16610 strap repaired & refurbished by Duncan and was so very happy with the results.

The communication throughout he process was exemplary & the service provided was first class. The watch arrived back in excellent condition within a very short amount of time - & all for a very reasonable cost.

Highly recommended.
D Macleod
16 May 2017
I received the Datejust and Air-King this morning. Very happy, both with the service results and the improved appearance, and that you clearly communicated work progress and cost options throughout the process. Your answers to any questions I asked always seemed to come within an hour of my sending an email! All very smooth and efficient, and I was delighted also with the time it took both to service and obtain the necessary replacement parts from Rolex.
02 May 2017
I found Genesis on a watch enthusiast forum after searching for some specialist assistance for my 1994 TAG 4000 that had laid unusable in a drawer for years. Duncan's communications were prompt and knowledgeable which gave me a lot of comfort before handing over my watch. During the repair process his updates and communication was once again prompt and helpful. The work was carried out at a very reasonable cost and comes with the assurance of a 1 year guarantee. I have no hesitation in recommending Genesis based upon my positive personal experience and will be making it my first choice should I need assistance with any watch repair in the future.
20 Apr 2017
Sent my 20+yrs TAG in for service and Duncan worked his magic and it almost looks like it did in 1989.Identical result to all the watches we have sent to Duncan.Just send your watch to Duncan he will keep you informed and sort the rest.
Jim Blevins
02 Mar 2017
Sent in a 10-year old Tag Heuer Aquaracer (WAF1110) for a battery replacement, reseal and refurbishment. Haven't exposed the watch to conditions that test the seal yet but everything else is stellar. The watch runs accurately (again), and to the untrained eye the watch looks indistinguishable from how it looked when new. The proprietor stayed in touch through the process and the final cost was very reasonable. Would strongly recommend without hesitation.
28 Feb 2017
I sent my 40 year old Heuer Autavia 11630 to Duncan for a glass replacement and full service. I was delighted by the level of attention and standard of work completed on the watch. Duncan's customer service and communications were also superb.
The watch is now working like a dream and keeping excellent time. I also own another Autavia that was serviced by Duncan 4 years ago and it's still running perfectly!
martin beaver
15 Feb 2017
Battery change and waterproof test on a Tag Heuer f1 chronograph. Quick turnaround,great communication and very well packaged. Nice to receive the old battery/seals/bars.
Very impressed and will be using again for my other watches.
Marcus Dixon
01 Feb 2017
Brilliant Service from a GOOD Watchmaker.
Omega serviced (loosing 45 Mins a day) and now keeping perfect time
Will be sending all my watches here in future
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