Examples of Customer feedback - Genesis Watchmaking Official Website

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Examples of Customer feedback


Ted Muir
2015-04-19 20:21:49
Just received my Omega Seamaster back after service and must compliment Genesis on the excellent service and communication from the time it was sent until it's return, which was just over two weeks, it arrived back via Royal Mail special delivery, very well packed, with the old replaced parts in a bag and my two year warranty, including a nice little Genesis watch bag, the before and after data sheet was well explained and very interesting, I'll have no hesitation in using Genesis in the future.
2015-04-19 20:20:42
Thanks to Duncan for my Omega's first service - and the repair to its date setting wheel. His quality of service and regular communication made it a pleasure to do business with Genesis. Much appreciated.
Cian Plumbe
2015-04-19 20:19:48
Having never used Genesis before. I got in touch with Duncan for a service on a newly acquired vintage Tudor watch. His service was first rate and I can highly recommend his work. His communication was excellent as he patiently answered all my questions and requests. Many Thanks!
2015-04-19 20:18:55
Omega SMP Quartz Duncan did a great job with my Omega's first ever service. The temperamental hour hand is now back to behaving exactly as it should. All the communications and packaging were great. Thanks.
2015-04-19 20:17:13
This was the first occasion I have used Genesis Watchmaking and will certainly not be the last. Duncan provided tip-top service on my Rolex Date Just. It is running to perfection and looks brand new again. He was incredibly helpful throughout the entire process; providing regular updates and a full schedule and explanation of the works. Thank you very much indeed
Jonathan Crispe
2015-04-19 20:16:21
Omega Seamaster Americas Cup Service and refurbishment of case and bracelet - now good as new. The procedure was explained by Duncan before and during the service, and the whole thing turned around in about two weeks. Great technical and customer service from Genesis.
2015-04-19 20:14:03
: Rolex Air King Date Duncan serviced my neglected 1970 Rolex and made look & feel beatiful without removing the vintage character of the watch. Very professional service. Thanks again
Allan Parkinson
2015-04-19 20:12:58
Hello Duncan Just a quick note to thanks for a speedy service of my Omega watch,thanks once again.
Ronnie Thompson
2015-04-19 20:10:36
My Tag Heuer Aquaracer has just come back from its service and refurb looking good as new. I was kept informed every step of the way and very impressed by the high standard of workmanship, documentation and packaging. Many thanks.

mike kindley
2015-04-19 20:00:54
Just received my omega seamaster chrono diver fron a service and refurbishment. Well what can I say? Has gained 2secs in 3 days WOW better than when it was new. After being told it could not be put back to stock condition (as there were deep scratches ) Its not far off!! Well done all involved and many thanks.
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