Examples of Customer feedback - Genesis Watchmaking Official Website

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Examples of Customer feedback

173 comments

Andy Simmonds
2015-06-19 12:15:09
Great service, fantastic prices, this was my first time using Genesis and I must admit I was sceptical about both the level of service claimed and the reviews given it is so much more economical than using the manufacturer. Many people advised me against using a third party and not the manufacturer, but I have always felt that the manufacturers rely on this and over charge customers and offer a poor service just because people feel obliged to use them. I wish more companies like Genesis opened up to challenge this theory and drive manufacturers prices back to reasonable levels.
Nick Maxey
2015-06-19 10:17:15
Thanks so much for the excellent job restoring 1970's Omega to its former glory. Professional outfit all round with excellent attention to detail. Watch looks and performs like new.
Scott Lindsay
2015-06-05 21:32:17
After 10 years of daily wear I finally decided to have my TAG Aquaracer serviced as it looked tatty and had a rattling bearing. The watch now looks like new and keeps time as it did when it left the factory. I will recommend your services as I couldn't fault the service and attention to detail. Complete confidence, will use again in the future.
Andrew Christou
2015-06-02 12:16:54
Duncan, thank you so much for the excellent service levels you supplied when working with my Omega Seamaster Professional 300M. I was updated and sent pics throughout the process. Totally safe and trustworthy I would not hesitate to recommend your services to other owners.
Mark Hughes
2015-05-20 13:00:30
Duncan serviced my Tag Heuer 4000 series. He did and great job and provided excellent customer service. Highly recommended.
Andy Dunn
2015-05-18 18:47:04
Many thanks to Genesis for an absolutely fantastic service. The Cal 11i in my Heuer Autavia is now running like new. Will be using you again when another of my watches requires attention.
steven
2015-05-12 17:24:50
Just wanted to say Duncan you have done another exemplary job of servicing two cherished watches which have been returned looking absolutely magnificent. Thank you for a marvellous job and I look forward to experiencing your wonderful expertise on another timepiece very very soon. Bye for now!
Matthew Gardner
2015-05-08 10:19:26
Duncan serviced my Zenith El Primero chronograph. It came back looking and working like new. I highly recommend his services.
Dave Walmsley
2015-04-29 18:50:47
Duncan serviced and checked water resistence on my 2012 CWC SBS watch. As always superb workmanship & quick turnaround. A watchmaker that not only understands watches very well, but also listens to customers requirements. Thanks Duncan your a true professional.
Jesse McDonald
2015-04-24 07:15:54
What a refreshing change... a watchmaker with a true grasp of customer service, efficiency, quality workmanship and most importantly integrity with regards to their warranty cards. My Rolex 1550 had previously been restored at Genesis and was covered by the 2 year warranty period by a couple months. It started running a little slow. I contacted Duncan on Friday and received a nearly instant response. Watch was sent off the same day and delivered to Genesis on Monday. Within hours the fault had been corrected. This was followed by a professional email response, including detailed graphs showing before and after timing and a video explanation! The watch was back on my wrist by Wednesday afternoon and is running spot on. (Less than 2 day turnaround! delivered as I requested). In many years of dealing with watchmakers (perhaps I have just been unlucky) this is by far the best experience. Therefore, I can't recommend Genesis highly enough. This appears to be a small business that is going the extra mile to deliver a superior (and cheaper!) alternative to sending your prized watches to manufacturer service points. Will certainly be receiving my custom again. Best, Jesse
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