Examples of Customer feedback - Genesis Watchmaking Official Website

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Examples of Customer feedback

173 comments

Ian Johnston
2016-06-01 15:31:33
Received my old Tag 2000 series watch today after service and replacement of faulty circuit board. Excellent service from Duncan throughout from first contact to update of repair and detailed documentation of completed work. My watch was returned in the most well wrapped package that I have ever received. I don't usually write this type of testimonial but I am delighted to recommend the services of Genesis Watchmaking. Thank you again.
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David Judd
2016-05-18 09:08:50
Duncan serviced my Oyster Perpetual Date and I was delighted with the service he provided throughout. He gave thorough and patient answers to my sometimes naïve questions-nothing was too much trouble. The watch now looks as good as new, and I have no hesitation in recommending Genesis for any servicing or repairs.
Paul Hudson
2016-04-08 13:11:17
Just a quick few words to say my Zenith Chronomaster XXT arrived this morning, safe and sound from Genesis and I must say it’s looking amazing and working perfectly. Thank you, Duncan. All aspects of the service appear to be fantastic and far superior to what I experienced of the manufacturer’s previous services at their UK Centre. In addition to the sterling quality of the work, there was excellent and understanding communications and unfaltering attention to detail throughout.

In short, the Genesis experience has been superb and I will not hesitate to use your services in future and I'd also be just as quick to endorse the quality of your work to anyone who had cause to wonder.
Kevin Wadham
2016-03-31 13:55:53
Duncan has just completed a service & case refurbishment on my Omega Broad Arrow.
Very professional service with excellent work, couldn't be more pleased.
Highly recommended.
Many Thanks.
Andrew Mc
2016-03-16 10:50:40
I have just received my Rolex back from Duncan and thought I should leave some feedback in regards to the excellent service that I have received from Genesis Watchmaking. From the first phone call that I received minutes after my initial email contact to the perfect packaging of my watch upon its return I have been delighted in every way with the service that Duncan has provided. He has kept me informed throughout, including the initial performance and waterproofing test to the final finished reports. Duncan has also very efficiently answered any of my queries throughout this process. If you are interested in having your watch looked after in a truly professional manner with plenty of feedback throughout the process I would recommend that you try Genesis Watchmaking.
Tim Randell
2016-02-24 15:23:27
Duncan recently serviced my 2007 Tag Heuer formula 1 chronograph, which included a battery replacement, case refurbishment (including repainting of the black lettering which had faded from the case), bezel replacement and reseal/pressure test. The job was completed in less than three business days (including the ordering of parts) and returned to me within four. The watch looks fantastic and virtually looks as-new.

An absolute pleasure to deal with, it has been some time since I have received this high a quality of service. Would recommend without reservation.
Al Bellis
2016-02-19 13:49:53
Duncan serviced my Omega Flightmaster. Outstanding service. Came back looking and feeling superb.
I can't recommend Genesis enough, great communication and an incredible job at a price that couldn't be matched for half the quality of their work.

*****
Josh
2016-02-11 12:34:28
my tag kirium came back with a replaced tube and crown in excellent condition. all straps and bezels cleaned and tightened. amazing work.
John P
2015-12-16 19:58:30
Excellent service. First time I have used and will definitely be returning. Serviced Tag F1. Watch looks beautiful. Well packaged and excellent communication. Old seals, batteries and spring bars returned with watch. Documentation to prove serviced and pressure tested. Can't rate highly enough. Thank you.
Martin Baker
2015-12-13 13:12:32
Very happy with the crown repair on my Tag. Professional, helpful and swift service.
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