Examples of Customer feedback - Genesis Watchmaking Official Website

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Examples of Customer feedback

173 comments

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D Macleod
2017-05-16 10:21:47
I received the Datejust and Air-King this morning. Very happy, both with the service results and the improved appearance, and that you clearly communicated work progress and cost options throughout the process. Your answers to any questions I asked always seemed to come within an hour of my sending an email! All very smooth and efficient, and I was delighted also with the time it took both to service and obtain the necessary replacement parts from Rolex.
Mark
2017-05-02 11:37:35
I found Genesis on a watch enthusiast forum after searching for some specialist assistance for my 1994 TAG 4000 that had laid unusable in a drawer for years. Duncan's communications were prompt and knowledgeable which gave me a lot of comfort before handing over my watch. During the repair process his updates and communication was once again prompt and helpful. The work was carried out at a very reasonable cost and comes with the assurance of a 1 year guarantee. I have no hesitation in recommending Genesis based upon my positive personal experience and will be making it my first choice should I need assistance with any watch repair in the future.
Allan
2017-04-20 09:48:40
Sent my 20+yrs TAG in for service and Duncan worked his magic and it almost looks like it did in 1989.Identical result to all the watches we have sent to Duncan.Just send your watch to Duncan he will keep you informed and sort the rest.
Jim Blevins
2017-03-02 14:15:56
Sent in a 10-year old Tag Heuer Aquaracer (WAF1110) for a battery replacement, reseal and refurbishment. Haven't exposed the watch to conditions that test the seal yet but everything else is stellar. The watch runs accurately (again), and to the untrained eye the watch looks indistinguishable from how it looked when new. The proprietor stayed in touch through the process and the final cost was very reasonable. Would strongly recommend without hesitation.
Dan
2017-02-28 19:23:35
I sent my 40 year old Heuer Autavia 11630 to Duncan for a glass replacement and full service. I was delighted by the level of attention and standard of work completed on the watch. Duncan's customer service and communications were also superb.
The watch is now working like a dream and keeping excellent time. I also own another Autavia that was serviced by Duncan 4 years ago and it's still running perfectly!
martin beaver
2017-02-15 08:41:35
Battery change and waterproof test on a Tag Heuer f1 chronograph. Quick turnaround,great communication and very well packaged. Nice to receive the old battery/seals/bars.
Very impressed and will be using again for my other watches.
Marcus Dixon
2017-02-01 18:39:19
Brilliant Service from a GOOD Watchmaker.
Omega serviced (loosing 45 Mins a day) and now keeping perfect time
Will be sending all my watches here in future
Glenn
2017-01-27 11:09:45
Sent my Tag to Duncan as it was losing time (about 10 mins over 2 weeks! They don,t tell you that when you buy a self winding watch but apparently common) I discussed with Duncan what could be done during a service and he was most informative. Also discussed refurbishment of the case and strap. Again fully explained what was possible. Well, when the watch was returned it looked like new (it is actually 10 years old and had been worn everyday). It was gleaming! If the insides are anything like the outside (and I am sure they are) he has done an excellent job. Wouldn't hesitate in recommending Genesis Watch Making.
Keith Edwards
2017-01-25 13:03:54
Duncan performed a full service, inc. seal and mainspring replacement on my Omega Speedmaster Professional. This was my 1st time using Duncan, but the promptness and detail of his communications suggested a professional with deep knowledge of his subject, which gave me faith in him. I'm happy to say this faith was amply rewarded. I'm delighted with the watch, it has never looked or performed better! Suffice it to say I've already sent Duncan another watch for servicing...
Mark V
2017-01-20 15:55:18
A big thank you to Duncan for a thoroughly customer centric and considered service of my recently acquired Rolex Datejust from 2001 for which I had no service history.
Duncan kept me informed from arrival of the watch, initial tests through to completion of the work. The watch was serviced and case refurbished in two weeks. Returned to me looking brand new.
Old school customer service for a very reasonable price!
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