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Examples of Customer feedback


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2017-12-14 22:16:30
I recently contacted Duncan at Genesis to enquire about a service on my Tag Monaco (cw2111). From the very start the communication, helpfulness and speed of response was absolutely first rate and this level of service continued throughout the whole process. I'm delighted to have the watch back running as it should and a cannot recommend Duncan highly enough.
Steve Smith
2017-12-01 13:38:56
Duncan is an absolute credit to his profession. Sent in my Omega Seamaster for a repair, turned out it only needed a service. You very quickly learn that you’re dealing with a very honest chap. Super communication and very high quality service. Wouldn’t hesitate to recommend.
Simon Noakes
2017-11-30 11:02:41
A ten-day turnaround on a service/new battery for a 30 year old Omega Seamaster. Superb service, communications and price. Cannot get any better than this.
Christopher Cogan
2017-11-10 14:14:36
My wife's Rolex Oyster Perpetual Date Adjust needed a service badly as the second hand had fallen off.
I was delighted when Duncan, phoned straight away and explained the process. I knew from our initial conversation that the watch would be in safe and efficient hands.
All through the service process, I was kept informed of the processes the watch was going through.
Very fast turn around and when the watch returned, it looked so much better, very fresh looking.
Won't hesitate to send the watch for a service next time.
Thank Duncan, your expertise is a credit to you.
Jim Ussher
2017-10-08 11:09:19
Service of a vintage Seamaster. Once again, a pleasure to deal with Duncan. Great communication, thorough workmanship and fair pricing. Many thanks.
2017-10-02 10:11:48

Just wanted to say thanks very much for the top class service. From start to finish I've been very impressed and felt that my watch was in good hands. (Omega Seamaster)
simon holloman
2017-09-27 15:50:28
Very happy with the work carried out on my Tudor Submariner 7021. Excellent communication and the watch came back really well packaged. I now have a watch that I can wear daily and looks so much better. Will certainly use the services of Genesis again. If only I had come across Duncan earlier.
2017-08-02 17:57:58
I have an early Rolex GMT Master which was in much need of a service to rectify poor timekeeping and a damaged winding mechanism and plexiglass. Duncan recently carried out the service and I have been using the watch daily ever since. I am really pleased with what he has achieved. The timekeeping is now very impressive, especially given the age of the watch and the 1036 GMT calibre movement, and it is now a reliable and useable watch. Great service, excellent communication, with detailed explanation of the work undertaken. Thanks once again Duncan - I will be using your services again in the future.
2017-07-05 14:20:39
First class service from start to finish. Duncan managed to turnaround the full service of my wife's Omega Constellation within a week of receiving it and at a cost which would logically be well below service of the watch at Omega. My brother referred me to Duncan a year ago after I was quoted a ridiculous sum on a Seamaster watch repair. I am glad that he did, as I wouldn't go anywhere else now.
Neil Hinton
2017-07-05 10:25:07
My watch [Tag Heuer Aquaracer] arrived safely yesterday. This was no surprise given the great care you had taken to package it!
Your enclosure of the test report and old seals was most professional and reassuring.
I am very pleased to have my watch back on my wrist and in such good fettle.
Your speed and standard of service is exceptional. Many thanks.
Kind regards Neil
[email re-posted as feedback with clients permission Genesis Admin]
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