Examples of Customer feedback - Genesis Watchmaking Official Website

Go to content

Examples of Customer feedback

Ian Hughes Smith
10 Jul 2015
Congratulations to Duncan Potter at Genesis Watchmaking on providing such an excellent personal service. My Omega Automatic Chronometer left home in great need of expert treatment after well over 50 years loyal service. It had reached the stage where it had to go to sleep at night and be started up in the morning. So rigor mortis was setting in. The case was also the worse for wear, glass scratched, face tired. But a detailed quote was rapidly forthcoming and soon work started on it.
The result: a watch that looks like new and performs as hoped for. Very many thanks for such a fine restoration.

Ian Hughes Smith.
Rosalynd Fletcher
01 Jul 2015
My first time using Genesis & I'm thrilled with all aspects of the service. My Tag watch had been languishing in the drawer for some years and I'm so pleased so have it back on my wrist. Duncan is the consummate professional, kept me informed at all stages of its service and repair. I highly recommend him & would not use anyone else.
26 Jun 2015
I have just had my TAG Monaco brought back to life, serviced, tested and the case polished by Duncan. If only everybody in this world offered the professional, high quality level of service that Duncan does. I was kept informed all the way through, he answered my Noddy questions in a way that even I could understand, the price was real value for money, and the watch looks like it did when I got it as a present many years ago. Thanks once again Duncan.
Andy Simmonds
19 Jun 2015
Great service, fantastic prices, this was my first time using Genesis and I must admit I was sceptical about both the level of service claimed and the reviews given it is so much more economical than using the manufacturer. Many people advised me against using a third party and not the manufacturer, but I have always felt that the manufacturers rely on this and over charge customers and offer a poor service just because people feel obliged to use them. I wish more companies like Genesis opened up to challenge this theory and drive manufacturers prices back to reasonable levels.
Nick Maxey
19 Jun 2015
Thanks so much for the excellent job restoring 1970's Omega to its former glory. Professional outfit all round with excellent attention to detail. Watch looks and performs like new.
Scott Lindsay
05 Jun 2015
After 10 years of daily wear I finally decided to have my TAG Aquaracer serviced as it looked tatty and had a rattling bearing. The watch now looks like new and keeps time as it did when it left the factory. I will recommend your services as I couldn't fault the service and attention to detail. Complete confidence, will use again in the future.
Andrew Christou
02 Jun 2015
Duncan, thank you so much for the excellent service levels you supplied when working with my Omega Seamaster Professional 300M. I was updated and sent pics throughout the process. Totally safe and trustworthy I would not hesitate to recommend your services to other owners.
Mark Hughes
20 May 2015
Duncan serviced my Tag Heuer 4000 series. He did and great job and provided excellent customer service. Highly recommended.
Andy Dunn
18 May 2015
Many thanks to Genesis for an absolutely fantastic service. The Cal 11i in my Heuer Autavia is now running like new. Will be using you again when another of my watches requires attention.
12 May 2015
Just wanted to say Duncan you have done another exemplary job of servicing two cherished watches which have been returned looking absolutely magnificent. Thank you for a marvellous job and I look forward to experiencing your wonderful expertise on another timepiece very very soon. Bye for now!
Matthew Gardner
08 May 2015
Duncan serviced my Zenith El Primero chronograph. It came back looking and working like new. I highly recommend his services.
Dave Walmsley
29 Apr 2015
Duncan serviced and checked water resistence on my 2012 CWC SBS watch. As always superb workmanship & quick turnaround. A watchmaker that not only understands watches very well, but also listens to customers requirements. Thanks Duncan your a true professional.
Jesse McDonald
24 Apr 2015
What a refreshing change... a watchmaker with a true grasp of customer service, efficiency, quality workmanship and most importantly integrity with regards to their warranty cards. My Rolex 1550 had previously been restored at Genesis and was covered by the 2 year warranty period by a couple months. It started running a little slow. I contacted Duncan on Friday and received a nearly instant response. Watch was sent off the same day and delivered to Genesis on Monday. Within hours the fault had been corrected. This was followed by a professional email response, including detailed graphs showing before and after timing and a video explanation! The watch was back on my wrist by Wednesday afternoon and is running spot on. (Less than 2 day turnaround! delivered as I requested). In many years of dealing with watchmakers (perhaps I have just been unlucky) this is by far the best experience. Therefore, I can't recommend Genesis highly enough. This appears to be a small business that is going the extra mile to deliver a superior (and cheaper!) alternative to sending your prized watches to manufacturer service points. Will certainly be receiving my custom again. Best, Jesse
Rob Kozicki
23 Apr 2015
Genesis Watchmaking have just serviced my Omega Seamaster Planet Ocean and provided me with an extremely high level of service in terms of both workmanship and communications, a combination which in my experience is truly hard to find these days. Furthermore my watch was returned to me in just 7 days. All emails were responded to promptly and further advice and explanations were provided when necessary. I will certainly be using Genesis again and will take every opportunity to recommend their services in the future.
Duncan Potter
19 Apr 2015
We've been having a problem with our web server and feedback prior to April 2015 was lost. Subsequently we re-submitted all the comments supplied by customers between July 2014 and April 2015. It is for this reason that the comments preceding this one are all from a similar date and time.
Mike Gibbons
19 Apr 2015
I am very pleased with the results of Duncans work on my omega seamaster professional chrono, the watch is truly like new and there has clearly been a high level of skill and workmanship in this repair. Wouldnt hesitate to recommend his services and genesis watchmaking to anyone Many thanks
Andrew Critchely
19 Apr 2015
My 20 year old quartz Omega is now like new and keeping perfect time. Excellent service. Highly recommended. Total time from sending to return was only two weeks for quartz.

Stephen Northwood
19 Apr 2015
Very pleased with the service of my Omega Seamaster Professional. Duncan was helpful and informative and the work done has rejuvenated the watch (which has had a rough life). I have also learned patience during the 6 month lead time. Plan ahead!
dean ryan
19 Apr 2015
Duncan recently gave my tag heuer chronograph a full service, repair and refurbishment and from start to finish the service and communication from Duncan were second to none, I wont hesitate to use Duncan again in the future. Highly recommended.

simon noakes
19 Apr 2015
After Omega wanted nearly £400 to repair my 26 year old Seamaster watch, my brother recommended Genesis after he had had the same problem with Omega over repairs to a Speedmaster. Duncan charged £175 and as others have suggested, his customer service is excellent. From start to finish, the process took three weeks. Highly recommended.
Stephen H
19 Apr 2015
A work colleague recommended Genesis Watchmaking to service my watches and repair an old Rolex I had. Usually I have left the watches at a shop and few weeks later picked them up with little information in between and no details about the service. The old Rolex, that had been worn for over forty years by my father before he died, had been condemned as unrepairable by all the Rolex shops I had been too. It was really good to be able to talk and communicate with the actual technician who was doing the work and discuss the options and hear his recommendations. I have had a ladies Rolex Datejust and a vintage mens Rolex Datejust serviced and refurbished by Duncan and they have come back looking like new and all within a few days. The old Rolex that was unrepairable by all the other Rolex agents, Duncan was able to make it work, it does have to be handled gently, but I can wear it on family occasions which is fantastic. I cannot praise Duncan enough for his technical knowledge and the excellent communication and service that he provides. I would recommend Genesis Watchmaking as the only place to send a watch you care about for repair or servicing. Many thanks Duncan
Mike Willshare
19 Apr 2015
My TAG 2000 Professional is 35 years old and after a full service and glass replacement by Duncan looks brand new. The screwdown crown and bezel had become stiff and difficult to use but now work just as they did when I first bought the watch. Duncan's customer service is first rate with clear and prompt answers to any questions. Highly recommended. Great job, thanks!
Ted Muir
19 Apr 2015
Just received my Omega Seamaster back after service and must compliment Genesis on the excellent service and communication from the time it was sent until it's return, which was just over two weeks, it arrived back via Royal Mail special delivery, very well packed, with the old replaced parts in a bag and my two year warranty, including a nice little Genesis watch bag, the before and after data sheet was well explained and very interesting, I'll have no hesitation in using Genesis in the future.
19 Apr 2015
Thanks to Duncan for my Omega's first service - and the repair to its date setting wheel. His quality of service and regular communication made it a pleasure to do business with Genesis. Much appreciated.
Cian Plumbe
19 Apr 2015
Having never used Genesis before. I got in touch with Duncan for a service on a newly acquired vintage Tudor watch. His service was first rate and I can highly recommend his work. His communication was excellent as he patiently answered all my questions and requests. Many Thanks!
19 Apr 2015
Omega SMP Quartz Duncan did a great job with my Omega's first ever service. The temperamental hour hand is now back to behaving exactly as it should. All the communications and packaging were great. Thanks.
19 Apr 2015
This was the first occasion I have used Genesis Watchmaking and will certainly not be the last. Duncan provided tip-top service on my Rolex Date Just. It is running to perfection and looks brand new again. He was incredibly helpful throughout the entire process; providing regular updates and a full schedule and explanation of the works. Thank you very much indeed
Jonathan Crispe
19 Apr 2015
Omega Seamaster Americas Cup Service and refurbishment of case and bracelet - now good as new. The procedure was explained by Duncan before and during the service, and the whole thing turned around in about two weeks. Great technical and customer service from Genesis.
19 Apr 2015
: Rolex Air King Date Duncan serviced my neglected 1970 Rolex and made look & feel beatiful without removing the vintage character of the watch. Very professional service. Thanks again
Allan Parkinson
19 Apr 2015
Hello Duncan Just a quick note to thanks for a speedy service of my Omega watch,thanks once again.
Ronnie Thompson
19 Apr 2015
My Tag Heuer Aquaracer has just come back from its service and refurb looking good as new. I was kept informed every step of the way and very impressed by the high standard of workmanship, documentation and packaging. Many thanks.

mike kindley
19 Apr 2015
Just received my omega seamaster chrono diver fron a service and refurbishment. Well what can I say? Has gained 2secs in 3 days WOW better than when it was new. After being told it could not be put back to stock condition (as there were deep scratches ) Its not far off!! Well done all involved and many thanks.
Neill Pearson
19 Apr 2015
: I sent my 10 year old Omega SMP for a service and case refinish and I am amazed by the result. Excellent service I would highly recommend Duncan and his team.
Tim A
19 Apr 2015
Zenith Defy Classic. My first watch serviced by Duncan, and it will not be the last. Exemplary communication meant the watch was with Genesis for the minimum time (rather than sat in a drawer for six months prior to work being carried out). I am delighted with the job done, safe and secure return, perfect!
Tom W
19 Apr 2015
Duncan has serviced a number of my beloved vintage Rolex and Tudor watches. I wouldn't trust them to anyone else frankly, his knowledge, practical skills and communication are second to none. I rate Duncan more highly than the Rolex service centre themselves.
Simon Fox
19 Apr 2015
I've just received a Rolex back from Duncan and he's done an excellent job again. This is the third or fourth watch Duncan has serviced for me and I will continue to use him. There aren't that many Rolex accredited watch repairers and I prefer to use Duncan than Rolex themselves.
Peter Turner
19 Apr 2015
I had my Omega Seamaster Professional serviced 18 months ago, but it developed a fault. I contacted Genisis who asked me to send the watch to them and they would investigate the problem. I posted it on the Monday and recieved it back on the Friday repaired and fully checked over. What an outstanding service very professional.
sean clarkson
19 Apr 2015
I had a problem with my Omega Seamaster Automatic watch and I found the service from Genesis absolutely excellent from start to finish. I would highly recommend this company
Giles Bond
19 Apr 2015
I was initially nervous sending my Omega Seamaster Quartz to someone I didn't know on the internet, but service and communication were great, better than my local Omega dealer. Thanks very much.
19 Apr 2015
I sent my Omega Speedmaster to Genesis for a service on the recommendation of a number of previous customers. On arrival, Duncan provided me with a full analysis of the watch's performance and recommendations on working required versus that which was recommended, but optional. I opted for a full service, case refurbish and a new crown and crystal. On completion, the watch was returned to me, looking and running at least as well as it came out of Omega's factory and certainly better than I'd ever seen it before. An analysis of the watch's performance post service/rebuild (a service doesn't do the work involved justice) was provided to prove the level of precision Genesis had achieved. Add in the 2 year warranty and the price I paid was excellent value and I will use Genesis again and wholeheartedly recommend them to anyone else.

John Finlay
19 Apr 2015
Excellent service from Duncan at Genesis.Good communication,work done to exacting standards .
19 Apr 2015
I asked Duncan to repair and refurbish a vintage Omega Seamaster from the 1960's previously belonging to my late grandfather. After around 25 years of being stored in a drawer and looking rather used, a full repair was required. I'm absolutely delighted with the end result. The watch now looks like new and is in full working order. Efficient, professional service and fantastic work - very highly recommended. Thanks again.
Richard Jones
19 Apr 2015
I have just had the second of my watches serviced by Genesis. The first was a TAG Heuer S/el that I bought new in 1995 and cherished ever since. Whilst splashing around on the surface of the sea (nowhere near 200 metres below...) off Cape Verde I noticed that water had got into the watch and damaged the face. After extensive research I elected to use Genesis and Duncan returned it to its as new condition, quickly and with very little fuss. A couple of months ago I bought a used TAG Heuer WT111P and wanted to have this serviced before my holiday in December. As it happened the watch suddenly stopped last week so I was prompted to take action. I used Genesis once again for this work. I value Duncan's openness and advice and the speed and quality of his service. Could not recommend more highly.
Stuart Moor
19 Apr 2015
I have just received my Omega Speedmaster watch back, and would like to thank you for a fantastic service. Throughout the extremely prompt process I was kept informed of progress on a regular basis. I will certainly be recommending you to my friends and colleagues, and you will be hearing from me again. Kind Regards, Stuart
Tristan Gaudion
19 Apr 2015
Just had my Rolex GMT Master II back from Genesis after a small service and bezel replacement. Couldn't be happier with the work that was done, and the communication from Duncan during the process was absolutely superb. I have no doubt that I'll use Genesis again in the future. Many thanks, Tris
Barry Carpus
19 Apr 2015
Duncan did a wonderful job on my Omega Speedy Auto, couldn't have been more communicate and helpful. Highly recommended. Barry
Phil Moss
19 Apr 2015
I sent Duncan my Tag Pro 2000 automatic for Service/repair after seawater got into the case whilst on holiday. Despite extensive corrosion Duncan has managed to return my watch to a new like condition, functioning perfectly. I was kept informed all through the process including practical advice as to the best way forward. I will be using his services again and would thoroughly recommend them to anyone else.
19 Apr 2015
My Precista PRS-14 had a broken crystal so I sent it to Duncan for a repair, along with a service and case polish. The watch was returned quickly and looking as good as new. It's great to be able to use this watch again, and it's running more accurate than it has for years.
19 Apr 2015
Duncan serviced my Speedmaster and Seamaster, both came back on schedule and I was very happy with the service. The Speedmaster had a bent lug which prevented the strap sitting correctly, Duncan fixed this and watch came back far better than I expected
19 Apr 2015
As always, I have received first class service from Duncan. My 50 year old Borel in very tired condition has come back looking like new and running perfectly. The case refurbishing on my Rolex is very pleasing to behold. Duncan always keeps me informed on progress and supplies all the timing and pressure testing data. He treats all my watches as if they were his own, with great care and respect. I recommend Genesis wholeheartedly. The work they do is excellent.
Back to content