Examples of Customer feedback - Genesis Watchmaking Official Website

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Examples of Customer feedback


Christopher sandwell
2020-05-05 13:12:37
Service, bracelet and case refurb on an Omega Professional 300m. Great communication every step of the way. Watch came back like new. Highly recommended.
2020-04-30 12:16:17
After having a vintage Rolex Oyster fully serviced, it now looks great and works perfectly again. I assumed the service and repairs would take longer than they did. In less than three weeks the watch is back on the wrist.
Steve Drake
2020-03-16 09:22:20
This is the second job Duncan has undertaken for me. Frankly I would not use anyone else. He replaced a centre case on a 1990's Tag F1 and he did a really great job for a reasonable cost. His communication was first class and he did everything in the timescale he estimated. Cant fault his work. Thank You.
Colin T
2020-03-10 12:40:59
Very happy with the service carried out on my TAG Heuer 2000 series watch. Great communication throughout the process and excellent turnaround time. Would definitely use again and have no hesitation in recommending to others.
Nick Gomersall
2020-02-26 11:53:17
Just had my Heuer Carrera Reissue returned after another stellar service experience from Duncan. The second time I've used Genesis and they are my go-to service provider. Turnaround was a week and a half, return packaging was superb with replacement plexi and seals also included. Duncan provides absolute peace of mind which I think is a major concern for a lot of people looking to have their watch serviced. For anyone dithering over where to send their watch, please just package it up and send it to Genesis and be assured that it will be worked on with a proper personal touch that I believe is missing from many of the manufacturer's service centres. Duncan is one of the 'good guys', providing an exemplary professional service and I can't recommend him highly enough.
Nick Thirsk
2020-02-20 09:56:04
I contacted Duncan re servicing my 2004 Omega Seamaster 2255.80 having read excellent reviews of his work on the Timefactors forums. My watch was running well out of spec and clearly needed attention and I received a same-day response to my initial enquiry. Duncan outlined the servicing process and the likely cost and we agreed full service/pressure test but no refurb/polishing but including a full ultrasonic clean. On the day of receipt of my watch Duncan sent me the initial timing data plus a link to a very useful youtube video of his explaining what the data means. Duncan confirmed when the service was complete (approx. 1 week later!), providing further timing data showing how well my watch was now running and we agreed the best date to return my watch which arrived as agreed, very well wrapped with the replaced parts included.
I've had my watch back about 10 days now and in that time it has gained only 1.25 seconds per day which I'm very happy with. Suffice to say I'm very pleased with the service received from Duncan which has been prompt, helpful and professional throughout with excellent comms. I'd happily recommend Duncan and will have no hesitation in sending him my other Omega and Rolex watches when they need attention thereby avoiding the downsides of cost and timescale that seem to come with "official" service centres whilst taking comfort that Duncan is authorised to service both brands.
Patrick Marshall
2020-02-18 18:19:50
Just got my Rolex Datejust back after just over a week with Duncan and I cannot fault him or the service I received and I’m very critical !!
Please do yourself a favour and use Genesis as they are second to none. He paid additional attention to my dial and hands now the watch is in the best condition I can remember
A* service from a real gentleman
George Johnson
2020-02-13 20:13:09
I was very impressed with the speed and level of service. I have a 20 year old Rolex Explorer 1 which in the past I have taken to Rolex for servicing, this has generally taken around 2 months - Duncan returned my watch within a week! He was able to re-attach one of the batons from the watch face whereas Rolex wanted to charge for a new face, and finally 'tuned' the watch for wearing on my right wrist - recommended!
Rob Helme
2020-02-11 20:30:25
Really fantastic experience. 1st service for my Omega Seamaster Planet Ocean. Very positive reviews online about Duncan and Genesis watchmakers put me at ease in moving away from Omega servicing - customer service and quality more than lived up to expectations. Excellent communication, transparency and responsiveness throughout the full servicing process. My thanks to Duncan, and will be back!
Neil Hamilton
2019-12-17 17:56:29
My Omega Seamaster Planet Ocean decided it needed some TLC. I had previously seen good reports on the UKGSERS forum of Duncan’s work. I made contact and received a prompt reply on the probable costs which where extremely competitive & how to send my watch to him. Once received Duncan gave me an initial assessment on the possible cause and the estimated fix time which was achieved virtually to the day. I was provided with the performance data for the accuracy of my repaired watch and a two year warranty. Through the whole process Duncan has given excellent service and I would not hesitate to recommend him or to contact him again should one of my other Omegas give any problems.
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