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Examples of Customer feedback


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Craig B
2019-01-17 15:53:17
I sent my TAG Heuer Carrera to Duncan for a service, refurbish and replacement glass and I am absolutely delighted with the work undertaken. The watch looks brand new again after 5 years of wear & tear. Absolute professional service and communication along the way and he managed to turn this around in just under 2 weeks. It’s been a pleasure dealing with you & I will highly recommend you to my friends & colleagues.
2019-01-15 20:45:59
Excellent service from start to finish.
Correctly diagnosed over the phone before sending...
Work carried out in a timely fashion...
Feedback at every stage of the service process...
All genuine parts used and old parts returned...
Tested for timekeeping and water proofing...
Better attention to detail on reassembly than the OEM - the Omega marque is now correctly oriented on the glass...
Runs faultlessly...
My Speedmaster is good for a few more years again!
Thanks again Duncan.
I have already recommended you to others.
S Foster-Jones
2018-12-19 11:43:29
Just to let you know the F1 has arrived safe and sound...the packaging was fabulous.I feel dressed again!
Thank you for turning this around before Christmas for me. The service you provide is truly exceptional - thank you!
(Customer email reproduced with their consent)
Chris J
2018-12-15 20:43:23
I recently sent my Omega Seamaster Chronometer 2531.80.00 (2005) to Duncan for a service, refurb, and strap repair. He is a very poressional and likeable man, we spoke everal times over the telephone to agree the work required. The turnaround time was quick, Duncan kept me informed as to what was happening, provided a timing report, a fully itemised quote as well as returning any replaced parts for my inspection. Well, I couldn't be happier; the watch was returned very securely and with the refurb work completed it looks very good; the accuracy of a chronometer has been restored! I would have no hesitation in recommending Duncan to anyone whom values their watch and requires the best of service and care. I will certainly be returning my Omega when its service is due again.
Lloyd Clark
2018-09-04 20:00:23
TAG Aquaracer sent for service and bracelet refurb came back looking like new. My entire contact with Duncan demonstrated a professional and knowledgeable watchmaker at his best and I am incredibly pleased with the results. Duncan was also very flexible in working to tight time constraints due to my short and infrequent return trips to UK.
2018-08-30 15:43:15
I dropped my Tag Heuer Monaco on a tiled floor and cracked the plexiglass case. Duncan quoted just over half what Tag Heuer has quoted to repair/replace the case and perform a refurbishment.

Thoroughly impressed with both aspects of the job. All my emails were responded to very promptly and Duncan’s knowledge and passion for timepieces was very apparent.

I almost look forward to the next time one of my watches needs Duncan’s care and attention!
2018-08-01 07:38:53
1995 Tag 2000 wm 1113. The crown popped out and would not screw down. Most shops were unable to fix this issue and advised me to go back to Tag. Duncan fixed the watch for a third of the price and provided great communication and the post and packaging was to a very high standard
Christopher O'Neill
2018-07-28 11:54:53
I recently sent in my 1990s Day Date which was running erratically and looking rather tired. Three weeks later it returned having received a full service, replacement crown and case refurbishment- it now looks and works like a brand new watch. Duncan's communication was excellent throughout and I was supplied with before/after Witchi timing results and all replaced parts. Many thanks!
Andrew Lindsay
2018-07-06 09:49:43
1966 Rolex Date full service and polish carried out. Very happy with all aspects inc. communication, time to carry out the work, test results before and after work, price and the return of all parts renewed as confirmation (not that it was needed) Thoroughly recommended and will use Duncan's services again in the future. Many thanks.
James watkins
2018-07-03 20:44:09
My Rolex Explorer 114270 has just returned from Genesis watchmaking and I couldn’t be happier. The horrible rattle has now gone having been serviced, the chipped glass was replaced and the lightly refinished bracelet looks great!! Communication and customer service was second to none, I have no hesitation in recommending Duncan to others and I will definitely be using them again. Best regards James.
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