Examples of Customer feedback - Genesis Watchmaking Official Website

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Examples of Customer feedback

27 Jan 2017
Sent my Tag to Duncan as it was losing time (about 10 mins over 2 weeks! They don,t tell you that when you buy a self winding watch but apparently common) I discussed with Duncan what could be done during a service and he was most informative. Also discussed refurbishment of the case and strap. Again fully explained what was possible. Well, when the watch was returned it looked like new (it is actually 10 years old and had been worn everyday). It was gleaming! If the insides are anything like the outside (and I am sure they are) he has done an excellent job. Wouldn't hesitate in recommending Genesis Watch Making.
Keith Edwards
25 Jan 2017
Duncan performed a full service, inc. seal and mainspring replacement on my Omega Speedmaster Professional. This was my 1st time using Duncan, but the promptness and detail of his communications suggested a professional with deep knowledge of his subject, which gave me faith in him. I'm happy to say this faith was amply rewarded. I'm delighted with the watch, it has never looked or performed better! Suffice it to say I've already sent Duncan another watch for servicing...
Mark V
20 Jan 2017
A big thank you to Duncan for a thoroughly customer centric and considered service of my recently acquired Rolex Datejust from 2001 for which I had no service history.
Duncan kept me informed from arrival of the watch, initial tests through to completion of the work. The watch was serviced and case refurbished in two weeks. Returned to me looking brand new.
Old school customer service for a very reasonable price!
13 Jan 2017
Duncan performed a full service and replaced the crown and tube on my 1992 Tag Heuer Chronometer. I found it really informative to see how the performance of the watch had been restored through the data which Duncan supplied. A pleasure to do business with from initial contact right through to delivery. I am more than happy to recommend Duncan and Genesis to potential customers.
13 Jan 2017
Duncan recently serviced my Omega Seamaster Chronometer. He was a pleasure to deal with, answering my questions promptly and comprehensively. His video showing his timing machine was very instructional and reassuring and was also instrumental in my choice of Genesis Watchmaking for servicing my Omega.

When the watch was returned it was like new. It was very well packaged, and turned up exactly when he said it would and cost exactly what he said it would.

I have absolutely no qualms or hesitation recommending Duncan and Genesis Watchmaking for handling the servicing of your precious timepiece and won't think twice about sending it to him next time I need it.


Craig B
30 Dec 2016
Duncan performed a complete overhaul on my recently purchased 1998 Rolex Datejust 36mm. The watch unfortunately had a common mainplate fault, which appeared to be due to incorrect servicing in the past.

Duncan replaced the worn mainplate, replaced the crown, installed an original sapphire crystal and finished with a complete service on the watch.

Duncan was a pleasure to deal with from the beginning, providing timely responses to questions both via email and telephone, even updating me on progress along the way.

The watch that I received back is as good as new. I am extremely happy with the service that Duncan provided and I look forward to dealing with Duncan again. Thanks!
Al Bellis
28 Dec 2016
Having used Duncan at Genesis before I knew he was the man to deal with a somewhat inaccurate and grubby 1968 Omega Chronostop Jumbo Seamaster. As usual communication was excellent with Duncan keeping me updated throughout the process with the sourcing of parts and what was possible.
As ever I was delighted with the results and the watch has a new lease of life. Cheers FIVE STARS!
David Miller
21 Dec 2016
Duncan replaced the battery and undertook a full service on my TAG watch. Communication, skill and care all excellent. I couldn't recommend him enough. Thanks
Steve D
29 Nov 2016
Thanks Colin, great job on our Ladies Tag sports watch. The full service was great and the watch is working very now. Price was as quoted and in quick time.
Tony Flynn
29 Nov 2016
Excellent and professional service from Duncan in resurrecting my 51 year old Omega Speedmaster. Kept well informed at all stages of the job with reports and explanations given as and when required. Watch received back at time and date advised and well packaged for safety and security.
Steve Paxton
16 Nov 2016
Hi Duncan,
Tag Kirium arrived this morning.Delighted with refurb.Case &bracelet back to factory finish,
Excellent results for a near 30year old watch and it didn't cost a fortune either.
Many thanks
G Turner
01 Nov 2016
Received my Omega Seamaster back from Duncan this morning. A couple of weeks ago I managed to snap off and lose the crown to the Helium Escape Valve. I emailed Duncan and he called me back the next day explaining the work involved and the likley cost. Duncan serviced my watch for me at the same time. Bearing in mind the amount of work involved I really can't believe how resonable his costs are. Thank you Duncan for a magnificent job. It's great to have my watch back in fully working order. I'm chuffed to bits!
19 Oct 2016
I recently sent my 2013 Tag Heur Carrera to Duncan.

It had a damaged sapphire screen, very worn bezel, poor time keeping and very scratched bracelet.

2 weeks later and with some workmanship I don't recognise this watch! It's look so new that even after a week I still can't believe it!

I received regular updates, a detailed receipt and also sent back well packaged and protected.

All at a reasonable price v a high street dealer!

Thanks again!
Warren Gill
19 Oct 2016
I found references to Duncan on watch blogs and emailed him regarding my analogue sixteen year old Omega Seamaster. He quoted and I was happy with the price but was due to go on holiday, so was unsure whether to send the watch or wait. I sent the watch and Duncan pulled out all the stops to get it back to me before I left. The watch came back in factory condition. Even the bezel that I had not turned for years works and he has repainted the top of the second hand. I am very happy and can only thank Duncan for the excellent service from start to finish. This is good old fashioned customer orientated service, far and beyond what many companies give today. Many thanks!
Simon Langley
18 Oct 2016
Excellent service start to finish with my Tag formula one, highly recomended
17 Oct 2016
Superb and professional service from start to finish.
I even recieved the old parts from my Omega,including one cracked gearwheel which was half the size of a pin head.
Fantastic communication from Duncan.
I can recommend this company to anyone who needs top class work at a very good price.
Paul Frater
08 Oct 2016
I'm sitting here in awe at the fantastic job you've done of repairing and servicing my 50+ years old Rolex Datejust. As you know its a very very special heirloom and 2 weeks ago I was faced with the prospect of it being retired to a drawer beyond repair. Now that you've worked your magic on it, its keeping perfect time and looks amazing. I've also added the new bracelet bought direct from Rolex HQ.
I'm so happy I can continue to enjoy for a few more years. Thank you so much for your hard work. One very happy customer. And yes you can quote me on any or all of the above!!!
Ian Harris
01 Oct 2016
Thanks to Duncan for a job well done - as always.

I sent my Sea Master Pro Chrono (2599.80.00) to Genesis - it had ensured a lot prior to my purchasing the piece, and was running significantly out of spec.

Duncan performed a full service, re-seal, and re-coloured the hands.

Currently running at -1 second per day - outstanding !
Jon Palin
28 Sep 2016
Hi Duncan, just a short message and some feedback about my Omega Seamaster Mid-size chronometer's recent service and repair with yourself. There were some major issues with the bracelet, pins had worn and the clasp had broken. You manufactured and fitted parts (which was extremely fiddly) at a ridiculously low price considering the work involved. The end result was a stunning almost factory fresh looking bracelet. The watches timekeeping was terrible prior to it's service and the very clever equipment you use showed how a chronometer should now behave post service. I don't think I could have been more happier with the care and attention to detail you showed and at such reasonable cost. Amazing packaging, great comms, an outstanding level of customer service and a superb thorough service at an incredibly reasonable cost - what's not to like? Will be sending my Moon Watch to you at some point although it's not been used and abused like the Seamaster! Thanks once again, Jon.
Dave Conroy
12 Sep 2016
My Tag Hueur Professional 2000 was bought just ahead of my first big trip overseas to Pakistan and India in 1991 and had been on my wrist pretty much everyday since then, close to 25 years! After its last 'so called' service and battery replacement about 18 months ago it started to show beads of condensation in the glass and the bezel ratchet had become loose. The watch also stopped and there was discolouration appearing on the hands. I searched the web for the address of the previous service agent and came up with a long set of forum posts criticising this individual. Given the attachment I have to the watch, we've been on so many adventures together, I contacted Duncan instead, who had been warmly recommended on that same forum. The watch needed a lot of work as a result of the previous shody workmanship, but Duncan provided imaculate service with great communication throughout. I was delighted when the watch was returned, working perfectly and looking great. He even returned all the replaced parts to demonstrate the damage and the pressure test reading to show the sealing work was done correctly this time! I would recommend Duncan 110% and will certainly use him for future work.
Dave Stevens
06 Sep 2016
Thanks Duncan and all at Genesis for the excellent work carried out on my Tag Aquaracer, the bracelet looks like new and it is nice to receive the the old seals and battery to show the work has been completed.
David Latter
06 Sep 2016
Did a fantastic job on servicing and repairing my 50 yr old 9ct gold Marvin. Moisture had got in, dial was damaged. Local jewlers could not offer a satisfactory repair. Genesis have returned it in NEW condition.
Cannot recommend them highly enough.
Many thanks Duncan.
04 Aug 2016
Superb CS from Duncan. Fully serviced my Speedy Pro with full reseal & WR test. Fast turnaround too.
Ian Johnston
01 Jun 2016
Received my old Tag 2000 series watch today after service and replacement of faulty circuit board. Excellent service from Duncan throughout from first contact to update of repair and detailed documentation of completed work. My watch was returned in the most well wrapped package that I have ever received. I don't usually write this type of testimonial but I am delighted to recommend the services of Genesis Watchmaking. Thank you again.
David Judd
18 May 2016
Duncan serviced my Oyster Perpetual Date and I was delighted with the service he provided throughout. He gave thorough and patient answers to my sometimes naïve questions-nothing was too much trouble. The watch now looks as good as new, and I have no hesitation in recommending Genesis for any servicing or repairs.
Paul Hudson
08 Apr 2016
Just a quick few words to say my Zenith Chronomaster XXT arrived this morning, safe and sound from Genesis and I must say it’s looking amazing and working perfectly. Thank you, Duncan. All aspects of the service appear to be fantastic and far superior to what I experienced of the manufacturer’s previous services at their UK Centre. In addition to the sterling quality of the work, there was excellent and understanding communications and unfaltering attention to detail throughout.

In short, the Genesis experience has been superb and I will not hesitate to use your services in future and I'd also be just as quick to endorse the quality of your work to anyone who had cause to wonder.
Kevin Wadham
31 Mar 2016
Duncan has just completed a service & case refurbishment on my Omega Broad Arrow.
Very professional service with excellent work, couldn't be more pleased.
Highly recommended.
Many Thanks.
Andrew Mc
16 Mar 2016
I have just received my Rolex back from Duncan and thought I should leave some feedback in regards to the excellent service that I have received from Genesis Watchmaking. From the first phone call that I received minutes after my initial email contact to the perfect packaging of my watch upon its return I have been delighted in every way with the service that Duncan has provided. He has kept me informed throughout, including the initial performance and waterproofing test to the final finished reports. Duncan has also very efficiently answered any of my queries throughout this process. If you are interested in having your watch looked after in a truly professional manner with plenty of feedback throughout the process I would recommend that you try Genesis Watchmaking.
Tim Randell
24 Feb 2016
Duncan recently serviced my 2007 Tag Heuer formula 1 chronograph, which included a battery replacement, case refurbishment (including repainting of the black lettering which had faded from the case), bezel replacement and reseal/pressure test. The job was completed in less than three business days (including the ordering of parts) and returned to me within four. The watch looks fantastic and virtually looks as-new.

An absolute pleasure to deal with, it has been some time since I have received this high a quality of service. Would recommend without reservation.
Al Bellis
19 Feb 2016
Duncan serviced my Omega Flightmaster. Outstanding service. Came back looking and feeling superb.
I can't recommend Genesis enough, great communication and an incredible job at a price that couldn't be matched for half the quality of their work.

11 Feb 2016
my tag kirium came back with a replaced tube and crown in excellent condition. all straps and bezels cleaned and tightened. amazing work.
John P
16 Dec 2015
Excellent service. First time I have used and will definitely be returning. Serviced Tag F1. Watch looks beautiful. Well packaged and excellent communication. Old seals, batteries and spring bars returned with watch. Documentation to prove serviced and pressure tested. Can't rate highly enough. Thank you.
Martin Baker
13 Dec 2015
Very happy with the crown repair on my Tag. Professional, helpful and swift service.
Dave Cogger
11 Dec 2015
Just got my old Tag 2000 series back from Genesis after having a new battery and re seal. The watch is not worth a great deal in monetary terms but has huge sentimental value to me. Its hard to add to previous comments but from letting me know it had arrived safely to the communications while waiting for parts and recieving it back really well packaged, the service is first class. Will definately recommend Genesis to anyone who needs any work on a watch done!
Mitch Perry
01 Dec 2015
Duncan made an excellent job of battery change, reseal and pressure test on my wife's Omega Seamaster Professional. Wouldn't hesitate to recommend Genesis for any watch servicing or repair.
03 Oct 2015
Just had my Omega Chronostop serviced for the first time since I bought it new in the late 60s.
I fear I can't add to the other comments.
Superb work
Superb communication throughout
Superb packaging on return.
He even cleaned my non-Omega watchstrap
Chris Thompson
02 Oct 2015
Duncan has provided an outstanding service for two Rolexes that I purchased as a 30th wedding anniversary present. They now look and function as new - and he even managed to liaise with Rolex to obtain a new watch face in a distinctive colour I wanted!
His explanations of what he would do - and the results - have been really clearly communicated - including an online video! And his packaging of the watches for their return journey was immaculate. It has been an incredible, personalised and wholly professional service throughout - and at what I consider to be a fair price for accessing outstanding specialist expertise. Many thanks Duncan!!
Jason Clark
25 Sep 2015
Duncan provided a First Class service and customer experience. He kept me fully informed of progress, testing and work required. After a little abuse over the last nine years, my Tag Heuer is working and looking like new again! Excellent!
Barry C
23 Sep 2015
Had another watch serviced by Duncan recently. As ever, kept me in the loop as to issues with it, and now it's back with me it's accuracy is amazing. Thanks Duncan! Barry
Jim Ussher
18 Sep 2015
Seamaster 2254.50 serviced. Excellent communication throughout, and Duncan went out of his way to offer very helpful advice. Watch is now well within chronometer spec. Will happily use again.
john gray
15 Sep 2015
A excellent service and constant updating as to progress is very good.
I am sending another watch to his workshop very soon.
John Gray
David Robbins
26 Aug 2015
Duncan has provided excellent service and I would not hesitate to recommend Genesis Watchmaking. My Omega Seamaster required servicing and refurbishment, including some deep scratches to the bracelet clasp). Duncan provided a timely assessment and maintained regular communication throughout the period of work, having now received the watch back I could not be happier; it is immaculate.
Jon Cundall
25 Aug 2015
Received my Omega Seamaster Quartz (Bond Version) today 25/8.2015.
Mr Potter has done a fantastic job which comprised of having the case and bracelet cleaned then refinished.
Movement was checked plus all seals and battery replaced, the seconds hand was also repainted which helped save a few pounds.
Plus to finish off a full pressure test was carried out.
All this work was carried out in one week which is exceptional.
Thank you Duncan you have gained another loyal customer.
Regards from.

24 Aug 2015
I had a watch that needed a significant amount of work, and I had taken it to Rolex first.

But Duncan took the time and trouble to talk through the work my watch required, at length and in detail, until I knew exactly what I was going to get and exactly why everything needed to be done. It's a reassuring aspect of service that Rolex, for all there corporatism, are just unable to match.

The work, needless to say, was faultless. But then I always knew it would be.

I just can't see myself going anywhere else in the future.

Robert Lee
05 Aug 2015
Sent my TAG Carrera to Duncan for service and re-seal. Excellent job carried out and a real honest appraisal of the work required to keep the watch in top condition. The work was also carried out in a timely manner with Duncan keeping me appraised along the way.
Very happy indeed with the service I received and cannot recommend Duncan highly enough for the work he has carried out and will certainly use him for my other wristwatches.
Philip Richardson
30 Jul 2015
I cannot speak highly enough of the superb workmanship and outstanding customer service that Duncan at Genesis Watchmaking provides. I have just received back my newly-serviced Rolex Oyster Perpetual Datejust - its first service the watch has had since I bought it probably 15 years ago. From the outset, the communication from Duncan has been exemplary. The 'before' and 'after' timing data figures speak for themselves - Duncan has done an amazing job! Everything about the process was explained in detail and I've been truly amazed by the difference Duncan has made to my watch. The bracelet and case look amazing and the timing data is totally transformed . I received my watch back within two weeks of sending it off and I am absolutely delighted with the result. My watch has great sentimental value, and I am glad to have found a craftsman of Duncan's calibre who can look after it for me in the future.
Stuart Semple
30 Jul 2015
I am delighted to leave this feedback, as Duncan at Genesis Watchmaking provides both superb workmanship and outstanding customer service. Having read others’ glowing reports of Genesis, I contacted Duncan about servicing my Rolex Oyster Perpetual Datejust, having previously had this done via a local jeweller and the whole thing taking several months. From the start, the communication from Duncan was exemplary; everything about the process was explained in detail, with clear instructions and time lines given. Once I had sent off my watch, I received not only email confirmation of receipt but also regular updates as to the progress of the service. I particularly appreciated being asked whether for certain parts (e.g. the watch’s slightly discoloured face) I wanted to keep the original or have it replaced. I received my watch back just over two weeks after sending it off and I am absolutely delighted with the result. My Rolex has great sentimental value, and I am glad that for any work it needs in the future I will be able to send it to Genesis and know they will do such an excellent job.

Professor Stuart Semple, London
Bill Welch
23 Jul 2015
Duncan provided a first rate service to me at Genesis Watchmaking. He serviced, refurbished and repaired my watch in double quick time all for a reasonable price. The communication with Genesis was excellent throughout the whole process. Have a gold star chaps!
N Hyder
21 Jul 2015
My first experience of Duncan's work has been extremely satisfactory.

My wife's TAG Heuer 2000 series Professional Quartz was returned promptly (turned around in just 12 calendar days) and looks pristine (it's actually 22 years old)....if TAG Heuer had been able to supply a new bezel for it then it would look brand new !

The nice touch, I thought, was that all the replaced parts were returned to me in a small plastic bag together with the guarantee and the Poseidon pressure and vacuum test reports.

I shall certainly use Duncan's services again when my own TAG Heuer 2000 series requires attention.
Simon Walker
14 Jul 2015
I received the watch on Saturday morning. I am absolutely delighted with what has been done.
I waited a few days before confirming, as I wanted to be sure - the timekeeping is superb! It gains around 1-2 s / day in my usual wear pattern. I think that is a great testament to your skills and to the design of the watch! Thank you for spending so much time on this aspect.
I am also really pleased with how the bracelet has turned out. The re-graining is perfectly even despite the general wear to the bracelet. I was a little worried that a refurbished bracelet might not match up to an unrefurbished case, but it all works really well together. Similarly, the removal of the marks and refinishing of the caseback is perfect.
All in all, in every aspect from communications about the work to be done, documentation of the service, and packaging of the end result, I am very very pleased indeed. At some point I'll take some photos and mention all this on TZ-UK.
Thank you so much and I have no doubt that I'll send more work your way in future.
Best wishes,

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