Examples of Customer feedback - Genesis Watchmaking Official Website

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Examples of Customer feedback


Dave Jones
2021-01-15 10:21:48
I sent my Omega Seamaster in for a desperately needed service and to have the bracelet clasp replaced. It took a few weeks to complete but my watch returned to me looking and performing as well as it did the day I bought it. I will have absolutely no hesitation in sending my watch back here for another service in a few years time. Highly recommended.
Mark Stuart
2020-12-16 15:31:39
I have a 1986 Rolex which I sent to Genesis for repair, service and refurbishment. I got confirmation that it had arrived safely, a timekeeping report upon it's arrival, a link to a Youtube video explaining how to interpret the report, prompt, polite and informative answers to my questions, a timekeeping report upon completion of the repair & service, return of the replaced parts, a written guarantee including a description of the work carried out, an invoice for the amount of money I was quoted and a watch that looks & functions like new. Highly recommended.
2020-11-24 14:53:31
My Omega Speedmaster came back today, after a service/repair. Very happy with the standard of work. This 47 year old watch suddenly looks like new. I would happily recommend this service to others. Thanks !
2020-09-24 04:27:08
Genesis serviced my Omega and the end result was superb.
The communication from them was excellent and at all times I was kept updated with the progress of the work. I shall be using them again for my other watches. Highly recommended.
alan d
2020-09-11 13:40:49
My Rolex Oyster has just retuned home after a service, Great communication from Duncan and the watch looks amazing. Many thanks, Alan
John Fitzsimmons
2020-07-21 19:09:56
Hi Duncan
I got my watch back today, fantastic job, just like the day I bought it.

Many thanks
Rich Jenkins
2020-07-20 10:19:06
l sent my Rolex Oyster Datejust to Duncan for a service, its 30 years old and has been serviced before. l had an e-mail to say it had arrived. The work was completed very promptly, it arrived back looking brand new. The timekeeping is the best it's ever been, and that's all down to Duncan. l would not hesitate to recommend Genesis to other Rolex owners, Thanks Duncan
Kevin Jennings
2020-06-23 10:52:41
I sent my Rolex Datejust in for service and repair as it had stopped working.I sent it in the post as requested and Duncan informed me when it arrived. I have been kept informed during the whole process and only required a Rolex service the turn around was less than 3 weeks I would like to thank Duncan for a fantastic first rate service and would definitely recommend him to anyone requiring Rolex work done
Duncan Wright
2020-06-15 15:08:10
Fantastic service on my TAG 2000 series. My watch was returned promptly and in as new condition, it's 16 years old and was showing the grime from daily wear!
Highly recommended
Claudio Esposito
2020-06-05 12:41:12
Repaired and serviced my Rolex datajust that needednew main spring. Returned like new. Will use again
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