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Examples of Customer feedback


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Neil Hamilton
2019-12-17 17:56:29
My Omega Seamaster Planet Ocean decided it needed some TLC. I had previously seen good reports on the UKGSERS forum of Duncan’s work. I made contact and received a prompt reply on the probable costs which where extremely competitive & how to send my watch to him. Once received Duncan gave me an initial assessment on the possible cause and the estimated fix time which was achieved virtually to the day. I was provided with the performance data for the accuracy of my repaired watch and a two year warranty. Through the whole process Duncan has given excellent service and I would not hesitate to recommend him or to contact him again should one of my other Omegas give any problems.
Martin Francis
2019-12-17 13:44:13
What a delight to find such a high level of service and attention to detail after following the recommendations of other satisfied clients on the WatchUseek forum. Duncan carried out a very long overdue full service and testing on my 30+ year old Omega Speedmaster 345.0808, including a replacement bracelet. His communication was informative, complete and reassuring, I was kept fully in in the picture on timings, work carried out and explanations of items required. I have no hesitation in recommending him for work to be carried out on watches of his specialist marques and will be making suitable comments to this effect elsewhere as well
2019-11-14 11:28:17
Recommended by a work colleague. Great service on my mid-1980s Rolex Air King Date. Good communication throughout the service, which took only 2 weeks. I will certainly recommend Duncan to others and use his services in future.
2019-10-24 12:50:04
I decided to go with Duncan following many recommendations from other customers and thought I'd share my experinece for anyone considering using Genesis Watchmaking. From the start Duncan was very attentive and responded to emails very quickly with plenty of information and suggestions. I sent in my Zenith El Primero New Vintage 1969 for service - Duncan notified me when the watch was received and preliminary test results, and said that the service would take about 3-4 weeks. Four weeks later and the servicing had been completed and the watch sent back to me. It runs even better now, with far greater timekeeping. I would 100% recommend Duncan @ Genesis to anyone considering using him without hesitation - not just for the actual work done, but the high level of communication and advice given, which I think is so important, bearing in mind the value of the watches.
Nick Barker
2019-10-08 13:46:36
Omega Seamaster Professional Chronometer: I've owned this watch and worn it almost daily for close to two decades, and for it now to look almost as it did the day I first received it is astonishing, and a testament to your abilities. It has had numerous services by official Omega dealers in the Far East and Middle East over this time, and none have provided anything like the level of clarity and transparency as to the processes involved, nor the quality of work. Thank you again, and I will certainly be calling on your services in the future and recommending you to friends and colleagues.
D Pearce
2019-10-07 11:25:05
I cannot recommend Duncan enough. I sent my Rolex Oyster Perpetual Datejust to him because the glass was battered, the bracelet was scratched and the internals were making the worst whirring sound (my watch had a hard life)! I also wanted to change the dial and hands. This is the first time ive had my watch serviced and Duncan was there every step of the way! He serviced the watch in 3-4 weeks. The watch came back like new, better in fact, as the bracelet has never looked so good. If you're concerned about sending your watch to anyone other than Rolex, dont be (!), Duncan really knows his stuff and I wouldnt hesitate to send my watch back to him.
Peter M
2019-09-15 12:19:44
Duncan has done an amazing job on my late Dad's Rolex Explorer 1601 from the early 60's.
It was it sore need of serious TLC to get it back to proper working condition, and Duncan surpassed all my expectations!
His price was really reasonable for the amount of work performed, and he even sent me the old parts to prove that he had replaced them.
I cannot recommend Genesis highly enough-the watch looks fabulous and runs beautifully.
Stephen W
2019-09-06 19:02:39
Service and bracelet repairs to my Omega Seamaster. Really great customer service here. Kept me fully informed of what was happening and accurate pricing and the watch came back looking great and all on time.I can only recommend the firm.

Alex C
2019-09-06 09:02:55
Duncan did a great job on my Tag Heuer Kirium - battery change and reseal, along with replacement crown and tube as the threads were very worn (not changed since new in 2003). Amazing communications, was returned beautifully packaged as well. Excellent value for money.
John S
2019-06-21 10:56:21
Just had Duncan do a full service, refurbishment and fault find on my Tag Heuer Aquaracer WAY 211A. Absolutely fantastic service from start to finish. Duncan communicated issues as they revealed themselves and saved me a fortune doing a repair to the balance wheel rather than have to replace. The Carrera will be next once it needs sorted. Thank you Duncan
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