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Examples of Customer feedback


Richard Jones
2015-04-19 19:45:24
I have just had the second of my watches serviced by Genesis. The first was a TAG Heuer S/el that I bought new in 1995 and cherished ever since. Whilst splashing around on the surface of the sea (nowhere near 200 metres below...) off Cape Verde I noticed that water had got into the watch and damaged the face. After extensive research I elected to use Genesis and Duncan returned it to its as new condition, quickly and with very little fuss. A couple of months ago I bought a used TAG Heuer WT111P and wanted to have this serviced before my holiday in December. As it happened the watch suddenly stopped last week so I was prompted to take action. I used Genesis once again for this work. I value Duncan's openness and advice and the speed and quality of his service. Could not recommend more highly.
Stuart Moor
2015-04-19 19:44:19
I have just received my Omega Speedmaster watch back, and would like to thank you for a fantastic service. Throughout the extremely prompt process I was kept informed of progress on a regular basis. I will certainly be recommending you to my friends and colleagues, and you will be hearing from me again. Kind Regards, Stuart
Tristan Gaudion
2015-04-19 19:42:48
Just had my Rolex GMT Master II back from Genesis after a small service and bezel replacement. Couldn't be happier with the work that was done, and the communication from Duncan during the process was absolutely superb. I have no doubt that I'll use Genesis again in the future. Many thanks, Tris
Barry Carpus
2015-04-19 19:39:51
Duncan did a wonderful job on my Omega Speedy Auto, couldn't have been more communicate and helpful. Highly recommended. Barry
Phil Moss
2015-04-19 19:38:07
I sent Duncan my Tag Pro 2000 automatic for Service/repair after seawater got into the case whilst on holiday. Despite extensive corrosion Duncan has managed to return my watch to a new like condition, functioning perfectly. I was kept informed all through the process including practical advice as to the best way forward. I will be using his services again and would thoroughly recommend them to anyone else.
2015-04-19 19:35:02
My Precista PRS-14 had a broken crystal so I sent it to Duncan for a repair, along with a service and case polish. The watch was returned quickly and looking as good as new. It's great to be able to use this watch again, and it's running more accurate than it has for years.
2015-04-19 19:32:12
Duncan serviced my Speedmaster and Seamaster, both came back on schedule and I was very happy with the service. The Speedmaster had a bent lug which prevented the strap sitting correctly, Duncan fixed this and watch came back far better than I expected
2015-04-19 19:30:27
As always, I have received first class service from Duncan. My 50 year old Borel in very tired condition has come back looking like new and running perfectly. The case refurbishing on my Rolex is very pleasing to behold. Duncan always keeps me informed on progress and supplies all the timing and pressure testing data. He treats all my watches as if they were his own, with great care and respect. I recommend Genesis wholeheartedly. The work they do is excellent.
2015-04-19 19:26:34
Genesis have just returned my Tag 2000 Automatic Chronograph. Extremely impressed with both the quality of the work carried out and the standard of service received. The watch is performing perfectly and I shall be using their services again when needed
2015-04-19 19:24:33
An absolutely exemplary experience with Duncan. A damaged Rolex Air King with great sentimental value was restored to perfection with wonderful communications every step of the way. Completely delighted with Genesis and wouldn't hesitate to recommend them to anyone. We will certainly be back again soon with other watches. Can't thank you enough, Duncan.
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