Examples of Customer feedback - Genesis Watchmaking Official Website

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Examples of Customer feedback


sean clarkson
2015-04-19 19:53:14
I had a problem with my Omega Seamaster Automatic watch and I found the service from Genesis absolutely excellent from start to finish. I would highly recommend this company
Giles Bond
2015-04-19 19:52:26
I was initially nervous sending my Omega Seamaster Quartz to someone I didn't know on the internet, but service and communication were great, better than my local Omega dealer. Thanks very much.
2015-04-19 19:49:41
I sent my Omega Speedmaster to Genesis for a service on the recommendation of a number of previous customers. On arrival, Duncan provided me with a full analysis of the watch's performance and recommendations on working required versus that which was recommended, but optional. I opted for a full service, case refurbish and a new crown and crystal. On completion, the watch was returned to me, looking and running at least as well as it came out of Omega's factory and certainly better than I'd ever seen it before. An analysis of the watch's performance post service/rebuild (a service doesn't do the work involved justice) was provided to prove the level of precision Genesis had achieved. Add in the 2 year warranty and the price I paid was excellent value and I will use Genesis again and wholeheartedly recommend them to anyone else.

John Finlay
2015-04-19 19:48:11
Excellent service from Duncan at Genesis.Good communication,work done to exacting standards .
2015-04-19 19:46:18
I asked Duncan to repair and refurbish a vintage Omega Seamaster from the 1960's previously belonging to my late grandfather. After around 25 years of being stored in a drawer and looking rather used, a full repair was required. I'm absolutely delighted with the end result. The watch now looks like new and is in full working order. Efficient, professional service and fantastic work - very highly recommended. Thanks again.
Richard Jones
2015-04-19 19:45:24
I have just had the second of my watches serviced by Genesis. The first was a TAG Heuer S/el that I bought new in 1995 and cherished ever since. Whilst splashing around on the surface of the sea (nowhere near 200 metres below...) off Cape Verde I noticed that water had got into the watch and damaged the face. After extensive research I elected to use Genesis and Duncan returned it to its as new condition, quickly and with very little fuss. A couple of months ago I bought a used TAG Heuer WT111P and wanted to have this serviced before my holiday in December. As it happened the watch suddenly stopped last week so I was prompted to take action. I used Genesis once again for this work. I value Duncan's openness and advice and the speed and quality of his service. Could not recommend more highly.
Stuart Moor
2015-04-19 19:44:19
I have just received my Omega Speedmaster watch back, and would like to thank you for a fantastic service. Throughout the extremely prompt process I was kept informed of progress on a regular basis. I will certainly be recommending you to my friends and colleagues, and you will be hearing from me again. Kind Regards, Stuart
Tristan Gaudion
2015-04-19 19:42:48
Just had my Rolex GMT Master II back from Genesis after a small service and bezel replacement. Couldn't be happier with the work that was done, and the communication from Duncan during the process was absolutely superb. I have no doubt that I'll use Genesis again in the future. Many thanks, Tris
Barry Carpus
2015-04-19 19:39:51
Duncan did a wonderful job on my Omega Speedy Auto, couldn't have been more communicate and helpful. Highly recommended. Barry
Phil Moss
2015-04-19 19:38:07
I sent Duncan my Tag Pro 2000 automatic for Service/repair after seawater got into the case whilst on holiday. Despite extensive corrosion Duncan has managed to return my watch to a new like condition, functioning perfectly. I was kept informed all through the process including practical advice as to the best way forward. I will be using his services again and would thoroughly recommend them to anyone else.
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