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Examples of Customer feedback


Jonathan Crispe
2015-04-19 20:16:21
Omega Seamaster Americas Cup Service and refurbishment of case and bracelet - now good as new. The procedure was explained by Duncan before and during the service, and the whole thing turned around in about two weeks. Great technical and customer service from Genesis.
2015-04-19 20:14:03
: Rolex Air King Date Duncan serviced my neglected 1970 Rolex and made look & feel beatiful without removing the vintage character of the watch. Very professional service. Thanks again
Allan Parkinson
2015-04-19 20:12:58
Hello Duncan Just a quick note to thanks for a speedy service of my Omega watch,thanks once again.
Ronnie Thompson
2015-04-19 20:10:36
My Tag Heuer Aquaracer has just come back from its service and refurb looking good as new. I was kept informed every step of the way and very impressed by the high standard of workmanship, documentation and packaging. Many thanks.

mike kindley
2015-04-19 20:00:54
Just received my omega seamaster chrono diver fron a service and refurbishment. Well what can I say? Has gained 2secs in 3 days WOW better than when it was new. After being told it could not be put back to stock condition (as there were deep scratches ) Its not far off!! Well done all involved and many thanks.
Neill Pearson
2015-04-19 19:59:22
: I sent my 10 year old Omega SMP for a service and case refinish and I am amazed by the result. Excellent service I would highly recommend Duncan and his team.
Tim A
2015-04-19 19:58:05
Zenith Defy Classic. My first watch serviced by Duncan, and it will not be the last. Exemplary communication meant the watch was with Genesis for the minimum time (rather than sat in a drawer for six months prior to work being carried out). I am delighted with the job done, safe and secure return, perfect!
Tom W
2015-04-19 19:56:40
Duncan has serviced a number of my beloved vintage Rolex and Tudor watches. I wouldn't trust them to anyone else frankly, his knowledge, practical skills and communication are second to none. I rate Duncan more highly than the Rolex service centre themselves.
Simon Fox
2015-04-19 19:55:24
I've just received a Rolex back from Duncan and he's done an excellent job again. This is the third or fourth watch Duncan has serviced for me and I will continue to use him. There aren't that many Rolex accredited watch repairers and I prefer to use Duncan than Rolex themselves.
Peter Turner
2015-04-19 19:54:35
I had my Omega Seamaster Professional serviced 18 months ago, but it developed a fault. I contacted Genisis who asked me to send the watch to them and they would investigate the problem. I posted it on the Monday and recieved it back on the Friday repaired and fully checked over. What an outstanding service very professional.
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