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Examples of Customer feedback


Jason Clark
2015-09-25 08:47:34
Duncan provided a First Class service and customer experience. He kept me fully informed of progress, testing and work required. After a little abuse over the last nine years, my Tag Heuer is working and looking like new again! Excellent!
Barry C
2015-09-23 16:00:58
Had another watch serviced by Duncan recently. As ever, kept me in the loop as to issues with it, and now it's back with me it's accuracy is amazing. Thanks Duncan! Barry
Jim Ussher
2015-09-18 10:44:40
Seamaster 2254.50 serviced. Excellent communication throughout, and Duncan went out of his way to offer very helpful advice. Watch is now well within chronometer spec. Will happily use again.
john gray
2015-09-15 14:09:38
A excellent service and constant updating as to progress is very good.
I am sending another watch to his workshop very soon.
John Gray
David Robbins
2015-08-26 11:28:58
Duncan has provided excellent service and I would not hesitate to recommend Genesis Watchmaking. My Omega Seamaster required servicing and refurbishment, including some deep scratches to the bracelet clasp). Duncan provided a timely assessment and maintained regular communication throughout the period of work, having now received the watch back I could not be happier; it is immaculate.
Jon Cundall
2015-08-25 15:41:31
Received my Omega Seamaster Quartz (Bond Version) today 25/8.2015.
Mr Potter has done a fantastic job which comprised of having the case and bracelet cleaned then refinished.
Movement was checked plus all seals and battery replaced, the seconds hand was also repainted which helped save a few pounds.
Plus to finish off a full pressure test was carried out.
All this work was carried out in one week which is exceptional.
Thank you Duncan you have gained another loyal customer.
Regards from.

2015-08-24 09:49:35
I had a watch that needed a significant amount of work, and I had taken it to Rolex first.

But Duncan took the time and trouble to talk through the work my watch required, at length and in detail, until I knew exactly what I was going to get and exactly why everything needed to be done. It's a reassuring aspect of service that Rolex, for all there corporatism, are just unable to match.

The work, needless to say, was faultless. But then I always knew it would be.

I just can't see myself going anywhere else in the future.

Robert Lee
2015-08-05 12:19:53
Sent my TAG Carrera to Duncan for service and re-seal. Excellent job carried out and a real honest appraisal of the work required to keep the watch in top condition. The work was also carried out in a timely manner with Duncan keeping me appraised along the way.
Very happy indeed with the service I received and cannot recommend Duncan highly enough for the work he has carried out and will certainly use him for my other wristwatches.
Philip Richardson
2015-07-30 15:54:18
I cannot speak highly enough of the superb workmanship and outstanding customer service that Duncan at Genesis Watchmaking provides. I have just received back my newly-serviced Rolex Oyster Perpetual Datejust - its first service the watch has had since I bought it probably 15 years ago. From the outset, the communication from Duncan has been exemplary. The 'before' and 'after' timing data figures speak for themselves - Duncan has done an amazing job! Everything about the process was explained in detail and I've been truly amazed by the difference Duncan has made to my watch. The bracelet and case look amazing and the timing data is totally transformed . I received my watch back within two weeks of sending it off and I am absolutely delighted with the result. My watch has great sentimental value, and I am glad to have found a craftsman of Duncan's calibre who can look after it for me in the future.
Stuart Semple
2015-07-30 13:04:28
I am delighted to leave this feedback, as Duncan at Genesis Watchmaking provides both superb workmanship and outstanding customer service. Having read others’ glowing reports of Genesis, I contacted Duncan about servicing my Rolex Oyster Perpetual Datejust, having previously had this done via a local jeweller and the whole thing taking several months. From the start, the communication from Duncan was exemplary; everything about the process was explained in detail, with clear instructions and time lines given. Once I had sent off my watch, I received not only email confirmation of receipt but also regular updates as to the progress of the service. I particularly appreciated being asked whether for certain parts (e.g. the watch’s slightly discoloured face) I wanted to keep the original or have it replaced. I received my watch back just over two weeks after sending it off and I am absolutely delighted with the result. My Rolex has great sentimental value, and I am glad that for any work it needs in the future I will be able to send it to Genesis and know they will do such an excellent job.

Professor Stuart Semple, London
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