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Examples of Customer feedback

173 comments

David
2015-08-24 09:49:35
I had a watch that needed a significant amount of work, and I had taken it to Rolex first.

But Duncan took the time and trouble to talk through the work my watch required, at length and in detail, until I knew exactly what I was going to get and exactly why everything needed to be done. It's a reassuring aspect of service that Rolex, for all there corporatism, are just unable to match.

The work, needless to say, was faultless. But then I always knew it would be.

I just can't see myself going anywhere else in the future.

Robert Lee
2015-08-05 12:19:53
Sent my TAG Carrera to Duncan for service and re-seal. Excellent job carried out and a real honest appraisal of the work required to keep the watch in top condition. The work was also carried out in a timely manner with Duncan keeping me appraised along the way.
Very happy indeed with the service I received and cannot recommend Duncan highly enough for the work he has carried out and will certainly use him for my other wristwatches.
Philip Richardson
2015-07-30 15:54:18
I cannot speak highly enough of the superb workmanship and outstanding customer service that Duncan at Genesis Watchmaking provides. I have just received back my newly-serviced Rolex Oyster Perpetual Datejust - its first service the watch has had since I bought it probably 15 years ago. From the outset, the communication from Duncan has been exemplary. The 'before' and 'after' timing data figures speak for themselves - Duncan has done an amazing job! Everything about the process was explained in detail and I've been truly amazed by the difference Duncan has made to my watch. The bracelet and case look amazing and the timing data is totally transformed . I received my watch back within two weeks of sending it off and I am absolutely delighted with the result. My watch has great sentimental value, and I am glad to have found a craftsman of Duncan's calibre who can look after it for me in the future.
Stuart Semple
2015-07-30 13:04:28
I am delighted to leave this feedback, as Duncan at Genesis Watchmaking provides both superb workmanship and outstanding customer service. Having read others’ glowing reports of Genesis, I contacted Duncan about servicing my Rolex Oyster Perpetual Datejust, having previously had this done via a local jeweller and the whole thing taking several months. From the start, the communication from Duncan was exemplary; everything about the process was explained in detail, with clear instructions and time lines given. Once I had sent off my watch, I received not only email confirmation of receipt but also regular updates as to the progress of the service. I particularly appreciated being asked whether for certain parts (e.g. the watch’s slightly discoloured face) I wanted to keep the original or have it replaced. I received my watch back just over two weeks after sending it off and I am absolutely delighted with the result. My Rolex has great sentimental value, and I am glad that for any work it needs in the future I will be able to send it to Genesis and know they will do such an excellent job.

Professor Stuart Semple, London
Bill Welch
2015-07-23 17:25:43
Duncan provided a first rate service to me at Genesis Watchmaking. He serviced, refurbished and repaired my watch in double quick time all for a reasonable price. The communication with Genesis was excellent throughout the whole process. Have a gold star chaps!
N Hyder
2015-07-21 16:26:39
My first experience of Duncan's work has been extremely satisfactory.

My wife's TAG Heuer 2000 series Professional Quartz was returned promptly (turned around in just 12 calendar days) and looks pristine (it's actually 22 years old)....if TAG Heuer had been able to supply a new bezel for it then it would look brand new !

The nice touch, I thought, was that all the replaced parts were returned to me in a small plastic bag together with the guarantee and the Poseidon pressure and vacuum test reports.

I shall certainly use Duncan's services again when my own TAG Heuer 2000 series requires attention.
Simon Walker
2015-07-14 12:42:37
I received the watch on Saturday morning. I am absolutely delighted with what has been done.
I waited a few days before confirming, as I wanted to be sure - the timekeeping is superb! It gains around 1-2 s / day in my usual wear pattern. I think that is a great testament to your skills and to the design of the watch! Thank you for spending so much time on this aspect.
I am also really pleased with how the bracelet has turned out. The re-graining is perfectly even despite the general wear to the bracelet. I was a little worried that a refurbished bracelet might not match up to an unrefurbished case, but it all works really well together. Similarly, the removal of the marks and refinishing of the caseback is perfect.
All in all, in every aspect from communications about the work to be done, documentation of the service, and packaging of the end result, I am very very pleased indeed. At some point I'll take some photos and mention all this on TZ-UK.
Thank you so much and I have no doubt that I'll send more work your way in future.
Best wishes,
Simon

Ian Hughes Smith
2015-07-10 18:26:41
Congratulations to Duncan Potter at Genesis Watchmaking on providing such an excellent personal service. My Omega Automatic Chronometer left home in great need of expert treatment after well over 50 years loyal service. It had reached the stage where it had to go to sleep at night and be started up in the morning. So rigor mortis was setting in. The case was also the worse for wear, glass scratched, face tired. But a detailed quote was rapidly forthcoming and soon work started on it.
The result: a watch that looks like new and performs as hoped for. Very many thanks for such a fine restoration.

Ian Hughes Smith.
Rosalynd Fletcher
2015-07-01 09:06:37
My first time using Genesis & I'm thrilled with all aspects of the service. My Tag watch had been languishing in the drawer for some years and I'm so pleased so have it back on my wrist. Duncan is the consummate professional, kept me informed at all stages of its service and repair. I highly recommend him & would not use anyone else.
Graham
2015-06-26 12:06:57
I have just had my TAG Monaco brought back to life, serviced, tested and the case polished by Duncan. If only everybody in this world offered the professional, high quality level of service that Duncan does. I was kept informed all the way through, he answered my Noddy questions in a way that even I could understand, the price was real value for money, and the watch looks like it did when I got it as a present many years ago. Thanks once again Duncan.
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