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Examples of Customer feedback


Mark V
2017-01-20 15:55:18
A big thank you to Duncan for a thoroughly customer centric and considered service of my recently acquired Rolex Datejust from 2001 for which I had no service history.
Duncan kept me informed from arrival of the watch, initial tests through to completion of the work. The watch was serviced and case refurbished in two weeks. Returned to me looking brand new.
Old school customer service for a very reasonable price!
2017-01-13 14:12:57
Duncan performed a full service and replaced the crown and tube on my 1992 Tag Heuer Chronometer. I found it really informative to see how the performance of the watch had been restored through the data which Duncan supplied. A pleasure to do business with from initial contact right through to delivery. I am more than happy to recommend Duncan and Genesis to potential customers.
2017-01-13 14:05:15
Duncan recently serviced my Omega Seamaster Chronometer. He was a pleasure to deal with, answering my questions promptly and comprehensively. His video showing his timing machine was very instructional and reassuring and was also instrumental in my choice of Genesis Watchmaking for servicing my Omega.

When the watch was returned it was like new. It was very well packaged, and turned up exactly when he said it would and cost exactly what he said it would.

I have absolutely no qualms or hesitation recommending Duncan and Genesis Watchmaking for handling the servicing of your precious timepiece and won't think twice about sending it to him next time I need it.


Craig B
2016-12-30 21:47:51
Duncan performed a complete overhaul on my recently purchased 1998 Rolex Datejust 36mm. The watch unfortunately had a common mainplate fault, which appeared to be due to incorrect servicing in the past.

Duncan replaced the worn mainplate, replaced the crown, installed an original sapphire crystal and finished with a complete service on the watch.

Duncan was a pleasure to deal with from the beginning, providing timely responses to questions both via email and telephone, even updating me on progress along the way.

The watch that I received back is as good as new. I am extremely happy with the service that Duncan provided and I look forward to dealing with Duncan again. Thanks!
Al Bellis
2016-12-28 15:45:02
Having used Duncan at Genesis before I knew he was the man to deal with a somewhat inaccurate and grubby 1968 Omega Chronostop Jumbo Seamaster. As usual communication was excellent with Duncan keeping me updated throughout the process with the sourcing of parts and what was possible.
As ever I was delighted with the results and the watch has a new lease of life. Cheers FIVE STARS!
David Miller
2016-12-21 20:18:23
Duncan replaced the battery and undertook a full service on my TAG watch. Communication, skill and care all excellent. I couldn't recommend him enough. Thanks
Steve D
2016-11-29 18:21:43
Thanks Colin, great job on our Ladies Tag sports watch. The full service was great and the watch is working very now. Price was as quoted and in quick time.
Tony Flynn
2016-11-29 15:32:05
Excellent and professional service from Duncan in resurrecting my 51 year old Omega Speedmaster. Kept well informed at all stages of the job with reports and explanations given as and when required. Watch received back at time and date advised and well packaged for safety and security.
Steve Paxton
2016-11-16 12:45:02
Hi Duncan,
Tag Kirium arrived this morning.Delighted with refurb.Case &bracelet back to factory finish,
Excellent results for a near 30year old watch and it didn't cost a fortune either.
Many thanks
G Turner
2016-11-01 18:47:45
Received my Omega Seamaster back from Duncan this morning. A couple of weeks ago I managed to snap off and lose the crown to the Helium Escape Valve. I emailed Duncan and he called me back the next day explaining the work involved and the likley cost. Duncan serviced my watch for me at the same time. Bearing in mind the amount of work involved I really can't believe how resonable his costs are. Thank you Duncan for a magnificent job. It's great to have my watch back in fully working order. I'm chuffed to bits!
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