Examples of Customer feedback - Genesis Watchmaking Official Website

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Examples of Customer feedback


Andrew Mc
2016-03-16 10:50:40
I have just received my Rolex back from Duncan and thought I should leave some feedback in regards to the excellent service that I have received from Genesis Watchmaking. From the first phone call that I received minutes after my initial email contact to the perfect packaging of my watch upon its return I have been delighted in every way with the service that Duncan has provided. He has kept me informed throughout, including the initial performance and waterproofing test to the final finished reports. Duncan has also very efficiently answered any of my queries throughout this process. If you are interested in having your watch looked after in a truly professional manner with plenty of feedback throughout the process I would recommend that you try Genesis Watchmaking.
Tim Randell
2016-02-24 15:23:27
Duncan recently serviced my 2007 Tag Heuer formula 1 chronograph, which included a battery replacement, case refurbishment (including repainting of the black lettering which had faded from the case), bezel replacement and reseal/pressure test. The job was completed in less than three business days (including the ordering of parts) and returned to me within four. The watch looks fantastic and virtually looks as-new.

An absolute pleasure to deal with, it has been some time since I have received this high a quality of service. Would recommend without reservation.
Al Bellis
2016-02-19 13:49:53
Duncan serviced my Omega Flightmaster. Outstanding service. Came back looking and feeling superb.
I can't recommend Genesis enough, great communication and an incredible job at a price that couldn't be matched for half the quality of their work.

2016-02-11 12:34:28
my tag kirium came back with a replaced tube and crown in excellent condition. all straps and bezels cleaned and tightened. amazing work.
John P
2015-12-16 19:58:30
Excellent service. First time I have used and will definitely be returning. Serviced Tag F1. Watch looks beautiful. Well packaged and excellent communication. Old seals, batteries and spring bars returned with watch. Documentation to prove serviced and pressure tested. Can't rate highly enough. Thank you.
Martin Baker
2015-12-13 13:12:32
Very happy with the crown repair on my Tag. Professional, helpful and swift service.
Dave Cogger
2015-12-11 16:21:35
Just got my old Tag 2000 series back from Genesis after having a new battery and re seal. The watch is not worth a great deal in monetary terms but has huge sentimental value to me. Its hard to add to previous comments but from letting me know it had arrived safely to the communications while waiting for parts and recieving it back really well packaged, the service is first class. Will definately recommend Genesis to anyone who needs any work on a watch done!
Mitch Perry
2015-12-01 10:53:36
Duncan made an excellent job of battery change, reseal and pressure test on my wife's Omega Seamaster Professional. Wouldn't hesitate to recommend Genesis for any watch servicing or repair.
2015-10-03 07:17:28
Just had my Omega Chronostop serviced for the first time since I bought it new in the late 60s.
I fear I can't add to the other comments.
Superb work
Superb communication throughout
Superb packaging on return.
He even cleaned my non-Omega watchstrap
Chris Thompson
2015-10-02 14:29:35
Duncan has provided an outstanding service for two Rolexes that I purchased as a 30th wedding anniversary present. They now look and function as new - and he even managed to liaise with Rolex to obtain a new watch face in a distinctive colour I wanted!
His explanations of what he would do - and the results - have been really clearly communicated - including an online video! And his packaging of the watches for their return journey was immaculate. It has been an incredible, personalised and wholly professional service throughout - and at what I consider to be a fair price for accessing outstanding specialist expertise. Many thanks Duncan!!
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