Examples of Customer feedback - Genesis Watchmaking Official Website

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Examples of Customer feedback


Jonathan Evans
2021-06-20 17:05:03
I had an absolutely fantastic experience from Genesis Watchmaking for my Omega Service, particularly strong communication and updates from Duncan. I've had a few watch services and this was by far the best experience.
Leon Moylan
2021-06-14 10:28:35
Excellent service and refurb of case and bracelet. The watch has never looked so good. A pleasure to deal with.
David Hollingsworth
2021-06-09 13:53:10
A fantastic service by a highly skilled watchmaking business. Duncan Potter carried out a full service of my Omega Speedmaster Moon Watch plus a complete refurbishment of the case and bracelet. The 15 year old Moon Watch was returned looking just like it did on the day it was purchased. A fantastic service by a very skilled and competent business managed professionally by Duncan Potter.
Oliver Clarke
2021-05-28 12:30:24
Having seen lots of great feedback for Duncan on watch forums I chose him to give my Rolex Explorer 114270 its first service. I was delighted with the results. Duncan provided updates at every step of the process, the price was competitive and the work excellent. The watch (which had been well worn) has come back looking like new and performing beautifully.
Colin M
2021-04-26 15:57:56
Very proficient and fast service of my Tag by Genesis.
Highly recommended.
Mark Jordan
2021-04-23 09:00:14
With some reservations I sent my 1990 Rolex Air King for service and repair by Genesis (after an internet search for a reputable watchmaker experienced in Rolex repairs). The service was excellent, with clear and regular updates provided. I will happily send it to Duncan next time.
Robert Heywood
2021-04-22 13:52:12
I sent my 30 year old Tag Heuer Professional Full Lume to Duncan after being recently handed down from my Dad. It had been unworn for 10+ years so Duncan performed a full service, replaced the crystal and replaced the badly stretched jubilee bracket (all sourced new from Tag directly). He kept me informed of his findings throughout and the price was exactly as quoted. I received back my watch today in perfect condition and couldn’t be happier with the watch or the customer service. A pleasure to deal with, thank you!
Gary Betts
2021-04-07 15:59:05
Duncan has just serviced my 1997 Rolex Oyster Date Just. I have had this serviced 3 times before by other independent watchmakers with varying "just OK" degrees of satisfaction. I discovered Genesis through various forums and I have no hesitation in recommending Duncan. From the get go his communication has been first class and the price exactly as we agreed. Delivery back to me was quicker than I had expected and a fully invoiced report along with water test certificate was provided. The little watch pouch was an added bonus. I shall only be using Genesis in future for all my watch servicing and repairs.
Nigel Wright
2021-02-12 13:26:35
Had my dad's Rolex Airking serviced - all great.

I was kept informed during repair/service. Price was exactly as quoted and also within time frame promised.

Interesting before and after timing results and water resistance test results included which is a nice touch.

Very well packaged on return.
Michael Henderson
2021-01-21 17:30:14
A service, repair and refurbishment on my Omega Seamaster. Quick, easy, very professional and well priced. I've used Duncan's services before and I'll use him again. I'm really happy with my returned watch, it really does look brand new.
A pleasure to deal with.
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