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Examples of Customer feedback


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2015-04-19 20:18:55
Omega SMP Quartz Duncan did a great job with my Omega's first ever service. The temperamental hour hand is now back to behaving exactly as it should. All the communications and packaging were great. Thanks.
2015-04-19 20:17:13
This was the first occasion I have used Genesis Watchmaking and will certainly not be the last. Duncan provided tip-top service on my Rolex Date Just. It is running to perfection and looks brand new again. He was incredibly helpful throughout the entire process; providing regular updates and a full schedule and explanation of the works. Thank you very much indeed
Jonathan Crispe
2015-04-19 20:16:21
Omega Seamaster Americas Cup Service and refurbishment of case and bracelet - now good as new. The procedure was explained by Duncan before and during the service, and the whole thing turned around in about two weeks. Great technical and customer service from Genesis.
2015-04-19 20:14:03
: Rolex Air King Date Duncan serviced my neglected 1970 Rolex and made look & feel beatiful without removing the vintage character of the watch. Very professional service. Thanks again
Allan Parkinson
2015-04-19 20:12:58
Hello Duncan Just a quick note to thanks for a speedy service of my Omega watch,thanks once again.
Ronnie Thompson
2015-04-19 20:10:36
My Tag Heuer Aquaracer has just come back from its service and refurb looking good as new. I was kept informed every step of the way and very impressed by the high standard of workmanship, documentation and packaging. Many thanks.

mike kindley
2015-04-19 20:00:54
Just received my omega seamaster chrono diver fron a service and refurbishment. Well what can I say? Has gained 2secs in 3 days WOW better than when it was new. After being told it could not be put back to stock condition (as there were deep scratches ) Its not far off!! Well done all involved and many thanks.
Neill Pearson
2015-04-19 19:59:22
: I sent my 10 year old Omega SMP for a service and case refinish and I am amazed by the result. Excellent service I would highly recommend Duncan and his team.
Tim A
2015-04-19 19:58:05
Zenith Defy Classic. My first watch serviced by Duncan, and it will not be the last. Exemplary communication meant the watch was with Genesis for the minimum time (rather than sat in a drawer for six months prior to work being carried out). I am delighted with the job done, safe and secure return, perfect!
Tom W
2015-04-19 19:56:40
Duncan has serviced a number of my beloved vintage Rolex and Tudor watches. I wouldn't trust them to anyone else frankly, his knowledge, practical skills and communication are second to none. I rate Duncan more highly than the Rolex service centre themselves.
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