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Examples of Customer feedback

118 comments

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dean ryan
2015-04-19 20:29:35
Duncan recently gave my tag heuer chronograph a full service, repair and refurbishment and from start to finish the service and communication from Duncan were second to none, I wont hesitate to use Duncan again in the future. Highly recommended.

simon noakes
2015-04-19 20:26:14
After Omega wanted nearly £400 to repair my 26 year old Seamaster watch, my brother recommended Genesis after he had had the same problem with Omega over repairs to a Speedmaster. Duncan charged £175 and as others have suggested, his customer service is excellent. From start to finish, the process took three weeks. Highly recommended.
Stephen H
2015-04-19 20:25:00
A work colleague recommended Genesis Watchmaking to service my watches and repair an old Rolex I had. Usually I have left the watches at a shop and few weeks later picked them up with little information in between and no details about the service. The old Rolex, that had been worn for over forty years by my father before he died, had been condemned as unrepairable by all the Rolex shops I had been too. It was really good to be able to talk and communicate with the actual technician who was doing the work and discuss the options and hear his recommendations. I have had a ladies Rolex Datejust and a vintage mens Rolex Datejust serviced and refurbished by Duncan and they have come back looking like new and all within a few days. The old Rolex that was unrepairable by all the other Rolex agents, Duncan was able to make it work, it does have to be handled gently, but I can wear it on family occasions which is fantastic. I cannot praise Duncan enough for his technical knowledge and the excellent communication and service that he provides. I would recommend Genesis Watchmaking as the only place to send a watch you care about for repair or servicing. Many thanks Duncan
Mike Willshare
2015-04-19 20:22:53
My TAG 2000 Professional is 35 years old and after a full service and glass replacement by Duncan looks brand new. The screwdown crown and bezel had become stiff and difficult to use but now work just as they did when I first bought the watch. Duncan's customer service is first rate with clear and prompt answers to any questions. Highly recommended. Great job, thanks!
Ted Muir
2015-04-19 20:21:49
Just received my Omega Seamaster back after service and must compliment Genesis on the excellent service and communication from the time it was sent until it's return, which was just over two weeks, it arrived back via Royal Mail special delivery, very well packed, with the old replaced parts in a bag and my two year warranty, including a nice little Genesis watch bag, the before and after data sheet was well explained and very interesting, I'll have no hesitation in using Genesis in the future.
David
2015-04-19 20:20:42
Thanks to Duncan for my Omega's first service - and the repair to its date setting wheel. His quality of service and regular communication made it a pleasure to do business with Genesis. Much appreciated.
Cian Plumbe
2015-04-19 20:19:48
Having never used Genesis before. I got in touch with Duncan for a service on a newly acquired vintage Tudor watch. His service was first rate and I can highly recommend his work. His communication was excellent as he patiently answered all my questions and requests. Many Thanks!
Charlie
2015-04-19 20:18:55
Omega SMP Quartz Duncan did a great job with my Omega's first ever service. The temperamental hour hand is now back to behaving exactly as it should. All the communications and packaging were great. Thanks.
FLR
2015-04-19 20:17:13
This was the first occasion I have used Genesis Watchmaking and will certainly not be the last. Duncan provided tip-top service on my Rolex Date Just. It is running to perfection and looks brand new again. He was incredibly helpful throughout the entire process; providing regular updates and a full schedule and explanation of the works. Thank you very much indeed
Jonathan Crispe
2015-04-19 20:16:21
Omega Seamaster Americas Cup Service and refurbishment of case and bracelet - now good as new. The procedure was explained by Duncan before and during the service, and the whole thing turned around in about two weeks. Great technical and customer service from Genesis.
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