Examples of Customer feedback - Genesis Watchmaking Official Website

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Examples of Customer feedback

121 comments

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Scott Lindsay
2015-06-05 21:32:17
After 10 years of daily wear I finally decided to have my TAG Aquaracer serviced as it looked tatty and had a rattling bearing. The watch now looks like new and keeps time as it did when it left the factory. I will recommend your services as I couldn't fault the service and attention to detail. Complete confidence, will use again in the future.
Andrew Christou
2015-06-02 12:16:54
Duncan, thank you so much for the excellent service levels you supplied when working with my Omega Seamaster Professional 300M. I was updated and sent pics throughout the process. Totally safe and trustworthy I would not hesitate to recommend your services to other owners.
Mark Hughes
2015-05-20 13:00:30
Duncan serviced my Tag Heuer 4000 series. He did and great job and provided excellent customer service. Highly recommended.
Andy Dunn
2015-05-18 18:47:04
Many thanks to Genesis for an absolutely fantastic service. The Cal 11i in my Heuer Autavia is now running like new. Will be using you again when another of my watches requires attention.
steven
2015-05-12 17:24:50
Just wanted to say Duncan you have done another exemplary job of servicing two cherished watches which have been returned looking absolutely magnificent. Thank you for a marvellous job and I look forward to experiencing your wonderful expertise on another timepiece very very soon. Bye for now!
Matthew Gardner
2015-05-08 10:19:26
Duncan serviced my Zenith El Primero chronograph. It came back looking and working like new. I highly recommend his services.
Dave Walmsley
2015-04-29 18:50:47
Duncan serviced and checked water resistence on my 2012 CWC SBS watch. As always superb workmanship & quick turnaround. A watchmaker that not only understands watches very well, but also listens to customers requirements. Thanks Duncan your a true professional.
Jesse McDonald
2015-04-24 07:15:54
What a refreshing change... a watchmaker with a true grasp of customer service, efficiency, quality workmanship and most importantly integrity with regards to their warranty cards. My Rolex 1550 had previously been restored at Genesis and was covered by the 2 year warranty period by a couple months. It started running a little slow. I contacted Duncan on Friday and received a nearly instant response. Watch was sent off the same day and delivered to Genesis on Monday. Within hours the fault had been corrected. This was followed by a professional email response, including detailed graphs showing before and after timing and a video explanation! The watch was back on my wrist by Wednesday afternoon and is running spot on. (Less than 2 day turnaround! delivered as I requested). In many years of dealing with watchmakers (perhaps I have just been unlucky) this is by far the best experience. Therefore, I can't recommend Genesis highly enough. This appears to be a small business that is going the extra mile to deliver a superior (and cheaper!) alternative to sending your prized watches to manufacturer service points. Will certainly be receiving my custom again. Best, Jesse
Rob Kozicki
2015-04-23 20:34:59
Genesis Watchmaking have just serviced my Omega Seamaster Planet Ocean and provided me with an extremely high level of service in terms of both workmanship and communications, a combination which in my experience is truly hard to find these days. Furthermore my watch was returned to me in just 7 days. All emails were responded to promptly and further advice and explanations were provided when necessary. I will certainly be using Genesis again and will take every opportunity to recommend their services in the future.
Duncan Potter
2015-04-19 20:44:16
We've been having a problem with our web server and feedback prior to April 2015 was lost. Subsequently we re-submitted all the comments supplied by customers between July 2014 and April 2015. It is for this reason that the comments preceding this one are all from a similar date and time.
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