Examples of Customer feedback - Genesis Watchmaking Official Website

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Examples of Customer feedback

118 comments

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Jon Palin
2016-09-28 14:13:06
Hi Duncan, just a short message and some feedback about my Omega Seamaster Mid-size chronometer's recent service and repair with yourself. There were some major issues with the bracelet, pins had worn and the clasp had broken. You manufactured and fitted parts (which was extremely fiddly) at a ridiculously low price considering the work involved. The end result was a stunning almost factory fresh looking bracelet. The watches timekeeping was terrible prior to it's service and the very clever equipment you use showed how a chronometer should now behave post service. I don't think I could have been more happier with the care and attention to detail you showed and at such reasonable cost. Amazing packaging, great comms, an outstanding level of customer service and a superb thorough service at an incredibly reasonable cost - what's not to like? Will be sending my Moon Watch to you at some point although it's not been used and abused like the Seamaster! Thanks once again, Jon.
Dave Conroy
2016-09-12 12:11:47
My Tag Hueur Professional 2000 was bought just ahead of my first big trip overseas to Pakistan and India in 1991 and had been on my wrist pretty much everyday since then, close to 25 years! After its last 'so called' service and battery replacement about 18 months ago it started to show beads of condensation in the glass and the bezel ratchet had become loose. The watch also stopped and there was discolouration appearing on the hands. I searched the web for the address of the previous service agent and came up with a long set of forum posts criticising this individual. Given the attachment I have to the watch, we've been on so many adventures together, I contacted Duncan instead, who had been warmly recommended on that same forum. The watch needed a lot of work as a result of the previous shody workmanship, but Duncan provided imaculate service with great communication throughout. I was delighted when the watch was returned, working perfectly and looking great. He even returned all the replaced parts to demonstrate the damage and the pressure test reading to show the sealing work was done correctly this time! I would recommend Duncan 110% and will certainly use him for future work.
Dave Stevens
2016-09-06 14:56:35
Thanks Duncan and all at Genesis for the excellent work carried out on my Tag Aquaracer, the bracelet looks like new and it is nice to receive the the old seals and battery to show the work has been completed.
David Latter
2016-09-06 12:58:39
Did a fantastic job on servicing and repairing my 50 yr old 9ct gold Marvin. Moisture had got in, dial was damaged. Local jewlers could not offer a satisfactory repair. Genesis have returned it in NEW condition.
Cannot recommend them highly enough.
Many thanks Duncan.
Stewart
2016-08-04 17:33:21
Superb CS from Duncan. Fully serviced my Speedy Pro with full reseal & WR test. Fast turnaround too.
Ian Johnston
2016-06-01 15:31:33
Received my old Tag 2000 series watch today after service and replacement of faulty circuit board. Excellent service from Duncan throughout from first contact to update of repair and detailed documentation of completed work. My watch was returned in the most well wrapped package that I have ever received. I don't usually write this type of testimonial but I am delighted to recommend the services of Genesis Watchmaking. Thank you again.
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David Judd
2016-05-18 09:08:50
Duncan serviced my Oyster Perpetual Date and I was delighted with the service he provided throughout. He gave thorough and patient answers to my sometimes naïve questions-nothing was too much trouble. The watch now looks as good as new, and I have no hesitation in recommending Genesis for any servicing or repairs.
Paul Hudson
2016-04-08 13:11:17
Just a quick few words to say my Zenith Chronomaster XXT arrived this morning, safe and sound from Genesis and I must say it’s looking amazing and working perfectly. Thank you, Duncan. All aspects of the service appear to be fantastic and far superior to what I experienced of the manufacturer’s previous services at their UK Centre. In addition to the sterling quality of the work, there was excellent and understanding communications and unfaltering attention to detail throughout.

In short, the Genesis experience has been superb and I will not hesitate to use your services in future and I'd also be just as quick to endorse the quality of your work to anyone who had cause to wonder.
Kevin Wadham
2016-03-31 13:55:53
Duncan has just completed a service & case refurbishment on my Omega Broad Arrow.
Very professional service with excellent work, couldn't be more pleased.
Highly recommended.
Many Thanks.
Andrew Mc
2016-03-16 10:50:40
I have just received my Rolex back from Duncan and thought I should leave some feedback in regards to the excellent service that I have received from Genesis Watchmaking. From the first phone call that I received minutes after my initial email contact to the perfect packaging of my watch upon its return I have been delighted in every way with the service that Duncan has provided. He has kept me informed throughout, including the initial performance and waterproofing test to the final finished reports. Duncan has also very efficiently answered any of my queries throughout this process. If you are interested in having your watch looked after in a truly professional manner with plenty of feedback throughout the process I would recommend that you try Genesis Watchmaking.
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