Examples of Customer feedback - Genesis Watchmaking Official Website

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Examples of Customer feedback

118 comments

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Steve D
2016-11-29 18:21:43
Thanks Colin, great job on our Ladies Tag sports watch. The full service was great and the watch is working very now. Price was as quoted and in quick time.
Tony Flynn
2016-11-29 15:32:05
Excellent and professional service from Duncan in resurrecting my 51 year old Omega Speedmaster. Kept well informed at all stages of the job with reports and explanations given as and when required. Watch received back at time and date advised and well packaged for safety and security.
Steve Paxton
2016-11-16 12:45:02
Hi Duncan,
Tag Kirium arrived this morning.Delighted with refurb.Case &bracelet back to factory finish,
Excellent results for a near 30year old watch and it didn't cost a fortune either.
Many thanks
G Turner
2016-11-01 18:47:45
Received my Omega Seamaster back from Duncan this morning. A couple of weeks ago I managed to snap off and lose the crown to the Helium Escape Valve. I emailed Duncan and he called me back the next day explaining the work involved and the likley cost. Duncan serviced my watch for me at the same time. Bearing in mind the amount of work involved I really can't believe how resonable his costs are. Thank you Duncan for a magnificent job. It's great to have my watch back in fully working order. I'm chuffed to bits!
Paul
2016-10-19 20:05:55
I recently sent my 2013 Tag Heur Carrera to Duncan.

It had a damaged sapphire screen, very worn bezel, poor time keeping and very scratched bracelet.

2 weeks later and with some workmanship I don't recognise this watch! It's look so new that even after a week I still can't believe it!

I received regular updates, a detailed receipt and also sent back well packaged and protected.

All at a reasonable price v a high street dealer!

Thanks again!
Warren Gill
2016-10-19 11:12:14
I found references to Duncan on watch blogs and emailed him regarding my analogue sixteen year old Omega Seamaster. He quoted and I was happy with the price but was due to go on holiday, so was unsure whether to send the watch or wait. I sent the watch and Duncan pulled out all the stops to get it back to me before I left. The watch came back in factory condition. Even the bezel that I had not turned for years works and he has repainted the top of the second hand. I am very happy and can only thank Duncan for the excellent service from start to finish. This is good old fashioned customer orientated service, far and beyond what many companies give today. Many thanks!
Simon Langley
2016-10-18 20:39:00
Excellent service start to finish with my Tag formula one, highly recomended
M.Henderson
2016-10-17 15:14:51
Superb and professional service from start to finish.
I even recieved the old parts from my Omega,including one cracked gearwheel which was half the size of a pin head.
Fantastic communication from Duncan.
I can recommend this company to anyone who needs top class work at a very good price.
Paul Frater
2016-10-08 13:52:08
I'm sitting here in awe at the fantastic job you've done of repairing and servicing my 50+ years old Rolex Datejust. As you know its a very very special heirloom and 2 weeks ago I was faced with the prospect of it being retired to a drawer beyond repair. Now that you've worked your magic on it, its keeping perfect time and looks amazing. I've also added the new bracelet bought direct from Rolex HQ.
I'm so happy I can continue to enjoy for a few more years. Thank you so much for your hard work. One very happy customer. And yes you can quote me on any or all of the above!!!
Ian Harris
2016-10-01 00:40:41
Thanks to Duncan for a job well done - as always.

I sent my Sea Master Pro Chrono (2599.80.00) to Genesis - it had ensured a lot prior to my purchasing the piece, and was running significantly out of spec.

Duncan performed a full service, re-seal, and re-coloured the hands.

Currently running at -1 second per day - outstanding !
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